Feefo Product Reviews

May 13, 2024

I'm an existing FeeFo customer with a Premium Plan and this App won't install. If I could give it zero stars I would. Abysmal. I've contact support and they've sent me a word document with complex instructions for creating my own integration app!!!!!! Abysmal.

Nov. 29, 2023

Firstly, great customer service - the integration team at Feefo helped me install on 3 different website (2 different themes). I ended up having to install using manual code, which was disappointing, I think their 2.0 blocks need the option to edit {{ product.id }} tag from within the shopify theme editor, without this feature it seems to potentially pull an incorrect data-parent-product-sku and you are stuck having to insert the code manually - which is a shame. However, due to the quality of the app once installed and the customer service I cannot knock any stars off for this, and I am now all up and running and thats all that matters. Thanks

Aug. 9, 2023

Don’t download it, didn’t even use it, I delete it after less than a day because of better options on the market and its charging me 60 usd

July 13, 2023

Feefo app: Efficient feedback platform, user-friendly interface, reliable reviews, and excellent customer support. A must-have for businesses seeking genuine customer feedback. 5/5!

June 28, 2023

Great reviews platform that lets you gather authentic reviews from customers. Was very easy to integrate and all my questions were quickly answered by Feefo's support team and Alex (the Product Manager). The integration generates Google Rich Results which automatically displays stars under products in Google search which is crucial. Very happy overall!

Feb. 2, 2023

So far, so exciting! AND what was wonderful, and hence am flagging here for the notice of my fellow entrepreneurs is that when we had some niggles installing the feefo widget their team stepped in and helped me with shopify integration and on site optimisation. Looks so great on site and also a really smooth and easy process for your consumers. Excited to see where we can take this next! HUGE thanks for your support Alex and team, you guys made our week!!!

Jan. 30, 2023

App has installed but can't go any further as it states it doesn't support any theme other than 2.0 - however my theme is 2.0 and it still won't allow me to continue. I can't recommend this app with this current issue.

Nov. 22, 2022

Have had no issues with the app, so was surprised to see some negative reviews. Would have no hesitation in recommending it.

Feb. 19, 2021

We use Feefo for our service and product reviews. I don't understand the negative reviews here at all as in our experience it is a really excellent review platform. All our reviews are from verified customers only (so no spammy trolls and haters), and they have a rigorous process for making sure we can't fiddle with the reviews, which means we keep focussing on being excellent! Feefo is a vital part of our customer service toolkit, there are powerful analytics in the portal for us to understand what our customers are saying about us and their support is also very responsive and helpful. Highly recommended.

Nov. 24, 2020

This app is fraud unfortunatly I deleted other apps and kept this one for reviews , They say in FREE version you get : 150 free feedback request emails in the first month (50 emails a month thereafter) This is a lie, after one month none of the features are working, and you must upgrade to use the app, which is not mentioned in free version description. Support service is very slow, conversations took over an hours back and forth. I had to uninstall

Aug. 20, 2018

For an app that 'easily integrates' it easily unintegrates too. Paid for this for months without getting any of the organic stars. Highlighted how these have disappeared 6 months ago. While I got attentive service, nothing of any substance changed. Today I ask again and a different person understands the issue. When I have asked them to tweak the script itself on our site to make it work, the least they can do for the hundreds and hundreds of pounds we have paid for the app; they aren't willing to do. Feedback Rebates from Virthium however are only too happy to jump on and help out, as are many shopify app developers. We don't have a development team - we aren't a large company. But from what I can advise is Feefo is not worth it for an SME. Plenty of other options available

May 22, 2018

It says: "What You Get: A lot! Install our Shopify plugin and you get these features absolutely free".... AND it says "for no monthly fee" I just added it and it says I have 31 days left on the trial. LIES and fraudulent. AND when you click to extend it wont even tell you a price. For all I know it's only $10 (but doubt it... that's why they hide it).... Don't say it's ABSOLUTELY FREE.

May 8, 2018

This is a superb app, it's easy to install, incorporates itself into your website making it effortless to use. Feefo send out emails to capture feedback and then advertises it on our website. What more could you want. Can't fault it!

April 20, 2018

would have liked this, but it didn't install and all I get is error messages. Tried manual set up, that didnt work either. The sign in was a mess too. Will try another app

Dec. 14, 2017

I'm surprised there are not more positive reviews on this app We are beyond happy with feefo and are looking to sign up to the paid service so that we can make use of all the features We feel the having the feefo tab on our website offers potential customers peace of mind, as they would have seen the feefo logo while shopping with well known retailers The customer service team are very friendly, helpful and knowledgeable

Sept. 22, 2017

I love this review app everything about this app clean and im using the free part 50 emails per month i wish it was more and cheaper but beside that grate app

March 11, 2016

This app just sorts it all out for you, it is brilliant. Customer reviews now display for each of my products. Easy to install and great customer support from Feefo.

March 9, 2016

The implementation of the Feefo app onto my Shopify website was absolutely seamless and stress free. With the great support Feefo provided, it's up and running and provides customers with trusted reviews whilst viewing products. We believe it's important to have this information clearly displayed to show the great customer service provided. Thank you Feefo, this app is brilliant!! 10 out of 10!