FetchApp
The easy way to sell digital downloads.
Rating
4.3
feedback
13
chart
#5,619
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
8%
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Less than a year
54%
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More than a year
38%
Reviews Summary
FetchApp is a popular app among ecommerce merchants for managing digital product downloads. The positive aspects highlighted in the reviews include ease of use, total control over product downloads, reliable performance, helpful customer support, and time-saving automation. Users appreciate the integration with Shopify and the ability to send redemption codes effortlessly. However, some negative themes emerge, such as occasional technical issues like file upload problems, login difficulties, and outages affecting customer downloads. Additionally, there are mentions of outdated GUI design, limitations on the number of licenses per order, and issues with custom email templates.
Highlights
Review RSS Feed
All reviews
Oct. 24, 2023
We've been using FetchApp for a long time and we've had no issues. It's incredibly easy to manager and add new products. You also get total control of setting the number of times a product can be downloaded, cancel orders or resend orders. I'd happily recommend it!
July 19, 2023
We've been using Fetchapp for over 10 years. We have over 1,000 downloads almost every day and Fetchapp has been very reliable and easy to use. Support has also been helpful and responsive when needed.
Thank you so much for your kind review, and Thanks for being with us for all these years!
Oct. 27, 2022
I have used this app very successfully for the past 2 years without problem. However over the last 48 hours I struck a problem uploading files - FApp told me the files were successfully uploaded and I went ahead and attached them to my products - without any warning that the files were "created" but not in fact "uplpaded". So when I sent the email out with the updated files (to over 300 customers), they were unable to download because the files were not there. FApp told me the problem was the browser at my end. I cleared the settings of all browsers without luck. I then got our IT guys involved (at $$) who also could not upload using their computers. Long story short after 2 days FApp tells me it was a naming issue (I had "+" symbol in the name). My very first ticket I asked if it was a naming issue and this seem to be ignored. In the mean time I had some very frustrated customers and FApp seemed to have no sense of urgency re my issue. Good app but poor customer service (particularly untimely) in times of need.
May 19, 2022
The app was working fine for 3 months even though the GUI design is sloppy and looks old, but now suddenly does not deliver the license key to my customers or shows new orders in the order section. I've been dealing with all and sending everything manually because it just stop working. Also today I found that I can not login to my account with them. Whatever is going on if they fix it, I get back to using it but for now, I when with the competitor.
I'm so sorry to hear about these issues! We would be happy to assist if you'd like to open a ticket with [email protected].
Feb. 23, 2022
We have used this app for about 10 years now for our software publishing company and have been extremely pleased with the function & support of this product. Very highly recommended.
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