FetchApp

June 27, 2015

We have used many apps from the Shopify App store, but this one doesn't even compare to the rest. Our business would not be the same without FetchApp! We sell stock photos at www.looklagoon.com and this app allows us to deliver the download links to our customers instantly upon purchase. The integration with Shopify is absolutely amazing - all you have to do is click "Import Products" and it does all the work for you. We host our photos elsewhere (some are very large files), and use FetchApp to deliver the links to our customers. We haven't seen any issues at all, and the customer service they provide is fantastic as well. There are so many excellent features that come with this app - customizable email templates, sales reports, and more. If you are looking for a way to offer digital downloads, FetchApp is definitely the way to go! Highly, highly recommend this app!!! A+++

May 14, 2015

After having used this App for over a year now, i can say that it is simple fantastic. It has never failed us once, it is easy to use and very easy to set up.

March 29, 2013

This is a great app. It is very functional and powerful. It's a bit pricey, but since I'm selling only downloadable goods, it makes sense for me. It is certainly worth the money. Thanks Fetch!

March 5, 2013

I have had Fetch for several months with no issues. Except maybe price. Easy to use and customize. Easy to extend download times if a customer has an issue.

Dec. 11, 2012

I just launched with FetchApp in the last week and so far everything has gone very smoothly. All the customers have been able to successfully download the book and best of all, I've had to do absolutely nothing!

Aug. 28, 2012

Works 100% exactly as described. Wish storage space was a little cheaper but hey they have to make their money too. I had a customer call that he didn't get his download links. I went to the fetch app admin area and saw the link was sent (immediately) but used the tools to resend the links and then asked him to check. He was checking the wrong email account and the links were there as expected. Not only that but I could see the time he downloaded the digital items plus the IP address. You can set time limits or download limits and it's all so smooth. Worth it!

April 26, 2012

Simple app that works flawlessly! It's very easy to setup. Only took us 15 minutes to install, setup and load our products!

March 22, 2012

We've been using Fetch for years with virtually zero issues. It works so well that it actually makes us wish we had more digital products to sell!

July 4, 2011

Absolutely LOVE Fetch! It's great to have for sending eBooks to our customers. Best of all, their customer support is amazing! They are always more than happy to help you when you're in need. Especially late on a Thursday night.

May 18, 2011

My entire business runs off Fetch. We sell downloadable training videos for filmmakers. Fetch makes it very easy to set up and run. And they're very helpful with tech support though this is rarely needed. An a+ service.

April 13, 2011

I absolutely LOVE fetch! I also sell really large files (.psd templates) and fetch has always handled them with no problems. When I have contacted customer service with a question, I am always greeted with a super fast, friendly reply from someone who actually sounds like a real human. :) Another thing I've really loved about fetch is they're ability to prove me wrong... just when I think they couldnt possibly improve on the site, they release a new feature that saves me time, and makes life easier. :) I seriously can't say enough good about the app or they're service. :)

Feb. 11, 2011

Fetch combines an outstanding utility with top-notch customer service. I largely chose shopify as my storefront because of the power of this handy tool for digital delivery. Even better, they not only promise but also deliver on constant improvements to the system.

Dec. 30, 2010

This app is phenomenal, and the customer support is outstanding. I've had hardly any issues in the last six months, and most of the problems I had earlier on were actually Shopify issues rather than Fetch glitches, but the folks at Fetch took things on anyway. Fetch is the whole reason I didn't give up on Shopify - they ROCK!

Aug. 31, 2010

The combination of Shopify and Fetch is the perfect duo. I have been using Fetch for over a year now and it has revolutionized the way I do business. I run my website from New Zealand which means I am on a very different time zone than Europe and the US. Fetch allows me to happily go off to sleep knowing that sales will be taken care of through the night. When I wake up it is great to see all the automated sales that have happened through the night while I have been in dreamland. I will definitely be looking at ways to expand my business using Fetch in the future.

Dec. 16, 2009

We're using Fetch to deliver audio loop product files that are pretty large. Some of the files are over 500 GB. The reliability with Fetch is very good. Simple nice interface. Nice set of features. Easy to set up. The customer user experience between Shopify and Fetch isn't as clean as I'd like for my customers. For example, Shopify isn't designed for digital downloads so customers are forced to provide a shipping address even though we're not shipping a product. There's a couple of klugy things like that. Over time, Shopify will likely clean those things up. We have some free audio loop downloads on our site if you'd like to run through the order/download process to see if it suits your needs. Http:/shop.totalcontrolaudio.com

Dec. 15, 2009

Fetch is a great application that does exactly everything it says it does for a very affordable price. But what really sets Fetch apart is the tech support -- the support staff was EXTREMELY helpful. They replied to every one of my emails in a timely and polite fashion, and stuck with every issue until my questions were answered, the problem was fixed, and I was satisfied, all the while being friendly and cordial. I would absolutely recommend using Fetch if you're on the fence about whether or not to use Shopify to handle digital downloads.

July 11, 2009

Great app, even better support. Emailed them about an issue and they responded in less than an hour. They even kept me updated while they patched our account to accommodate our store's unusual setup. So I did what any sensible and decent human would do: I wrote them a haiku. "Fetch: by Pixallent"? More like "Sweet: by Excellent". Good game. You guys rock.

June 12, 2009

Super easy to set up and use - and then it works flawlessly without you having to think about it. Support was always speedy with replies and solutions.

June 4, 2009

Clean, simple, and solid front and back end. It's worked great for the variety of digital music packages my band offers.

June 3, 2009

It works automagically without me having to think about it. The staff is great to work with; they are responsive, and work hard to address the concerns of those who use the product.