FigPii AB Testing & Replays
FigPii AB testing & Session Replays
Rating
4.9
feedback
6
chart
#9,606
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Aug. 21, 2024
Update 8/21/24: David has gone above and beyond to help me overcome my previously disappointing experience, even helping at times when it was not an issue with the service. I urge others considering FigPii to give it a try. They are able and willing to customize things up for you if you have unusual needs. Update 1/5/24: I'm updating my previous review to 4 stars based upon the progress and exemplary service I've received from David, who took over as my account manager. During the last week, David has worked tirelessly to address and overcome the issues that were causing the errors in reporting and to deliver upon the promises that were made previously by Reza for some changes in my back-end so the software could function as needed. He's been transparent, responsive (even over the holidays) and nothing short of fantastic. As I continue to use the software, I will update this review again to reflect the overall performance of it. I hope to be able to give it 5 stars. Update 12/30/23: I received the below reply from David where he says I was responded to - eventually after I messages a few times, sent follow-up emails and scheduled another session where I was AGAIN promised that my issues would be resolved within a few hours. More than a week later after the initial promises were made (where Reza said it would take a few hours or a day at most), there's been no resolution. It took leaving this review to get a response. I also scheduled another call with Reza to give him one last chance and he no-showed which is extremely rude. Response within a few hours is laughable. I'd love to show screenshots of my "response times". Initial Review 12/29: Zero stars. The worst app I've ever installed, including simple free apps. Forget about support or doing any kind of conversion analysis. The app can't track add to carts or conversions, so any "data" you get is bogus. I confirmed my installation was correct with the first call I had for onboarding, after which I thought it would be great. They needed to do a few things so I could use the tool properly. Here we are, 10 days later and no update. No response to messages. Don't bother submitting a ticket. Reza is the only one who seems to work there. He insists he'll get back to you within a few hours if you ever manage to get in touch but that doesn't happen. Trying to use this service has been nothing but a waste of time. Save yourself the headache.
___ Update ___ Thank you for the kind words Jade! Feel free to reach out if there's anything else I can help with. Thanks - David from FigPii _______________ Hello Jade - I’m sorry you've had an unsatisfactory experience with our app. I have reached out to you via email and look forward to helping you to the best of my abilities. Looking forward to hearing back from you, Thanks. _______________ Hello Jade, Thanks for taking the time to leave this feedback. Please accept my apologies for your frustrations! This isn’t the experience we want any of our customers to have, and we understand your frustration. Looking through our help ticketing system, I can see that our team was able to respond to your help tickets within several hours, and met with you twice to understand the issue and explained the process and the expected resolution timeline due to the holiday season. We have a high standard of providing support to our customers, and you shouldn’t be an exception. We pride ourselves in providing world class support including users of our free plan. Our team will be in touch with you as soon as possible, I’d also be happy to talk with you directly to help resolve this issue. You can get in touch with me at [email protected] I look forward to connecting with you soon. Thanks - David from FigPii
March 8, 2023
This is one of the BEST apps I've used from the Shopify store, a very affordable price for the level of service and setup you get. We've been able to run some really interesting tests and I have to say the support is phenomenal - there is a learning curve to setup specific tests but I always get a quick answer back and Reza has hopped on a Zoom call a few times with me to answer questions and offer white-glove service for setting up tests. I highly recommend this app for AB testing needs!
Dec. 19, 2022
It does what it says very well and reliably. It also appears to be nearly instantaneous to the live events. We faced an issue with the initial setup but the support was great!
May 23, 2022
Great tool, greater support team. Very good would highly recommend as a tool to improve store performance and to create ab tests. It gives you key insights and analysis on the pain points of your site and can also add questionnaire features that give invaluable information on how people find using your site. The tool is robust and easy to use, the support team is very helpful.
May 18, 2022
We use it for heat mapping the our store and then deciding on changing items above the fold. For example, what are real customers clicking on and why? How can we then achieve the best outcome, traffic, or sales from the best possible path? I can extract heatmaps as an image or share session recordings with my team members.
May 16, 2022
We track our users like never before FigPii is a great tool to get necessary insights about customer use and journey. We can track our customers journey and improve it using heatmaps and session recording. Easy to use, gives insightful information about the users’ journey on our website