Fin AI Agent & Intercom
The reviews for the Intercom Shopify app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include seamless integration, time-saving AI features, multi-store support, and excellent customer success team. Users appreciate the ability to push data into Intercom easily and the improved customer service capabilities. However, some users have experienced issues such as the app causing website slowdowns, lack of integration parameters, and importing all Shopify accounts including irrelevant ones. Suggestions for improvement include clearer visual distinctions between stores, the ability to enter customer addresses when creating new orders, and better UX design for a smoother experience.
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I cannot describe how bad this app is and the backend of their service is like find the one piece of spaghetti within the mountain of spaghetti.. very very disappointing... they just launched an update. Now nothing is working on shopify. No widget showing, no chat available....
We're sorry you've had a frustrating experience with the app. Our support team has resolved and shared full details with affected customers regarding the temporary storefront disruption. On the rest of your review, we'd genuinely like the specifics. If you contact support with anything that's slowing you down, they'll get it to the right team!
Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools. The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us. But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform. If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!
Great app and upgrade via multistore for Shopify... Works well.
Seamless integration for pushing data into Intercom. Highly recommended!
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
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