All reviews

Rating Breakdown

  • 5
    98% (52 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

May 11, 2025

best

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2025

The dashboard is clear, I added a quiz at the end of my product videos that gives a discount code. People had fun even on phones.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 5, 2025

Finally, Easy Video Reviews - Getting video reviews from customers and putting them on the site used to be hard. Firework makes it simple. Looks great!

Using app

2 months

Total reviews

12

Average rating

5.0

5 / 5 Share

May 1, 2025

I had an issue adding a section but their support team was incredibly helpful. They responded quickly and guided me through the process with patience and clarity. The team was very professional and extremely humble throughout the interaction. I'm really impressed with their customer service — it made the whole experience smooth and stress-free. Highly recommend the app, not just for its features but also for the amazing support behind it!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2025

The support team helped me fix video placement. Now my playlist shows below product photos. Makes my page look professional!

Store

VelVour

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 28, 2025

goog

Using app

12 days

Total reviews

7

Average rating

5.0

5 / 5 Share

April 19, 2025

My store used to feel static, but now with shoppable videos, people actually stick around and explore. It’s like having a mini commercial right on the product page.

Store

Smartix

Using app

About 2 months

Total reviews

9

Average rating

5.0

5 / 5 Share

April 12, 2025

I had a question about setting up playlists, and the support team was quick to help. They made the process easy.

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

April 7, 2025

Our team recently added Firework to our website and have had the best experience. The team is incredibly hands on, response times are 24/7 and communication clear. The implementation process was simple and the app itself is incredibly intuitive, a great user experience all around.

Store

MERSEA

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 3, 2025

I added shoppable videos to my product pages, and customers love clicking through them. Setup was easy, Just wish I installed it earlier!

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

March 20, 2025

This app is simple but effective. The shoppable videos are a great way to showcase products, and customers seem to enjoy them. It’s been a good addition to my store.

Using app

19 days

Total reviews

9

Average rating

4.9

5 / 5 Share

March 17, 2025

I’ve been using Firework for a while now, and it’s been good. The videos are engaging. Easy to use and works well.

Using app

16 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 11, 2025

I had the pleasure of receiving support from Rebeca and Geevan, and I must say they were absolutely fantastic! Both were incredibly friendly, patient, and genuinely helpful throughout the process. They made sure all my concerns were addressed promptly and with a positive attitude. It's rare to come across such attentive and supportive customer service, and I truly appreciate their efforts in making my experience with the Firework App so much smoother. Thank you, Rebeca and Geevan, for your outstanding support!

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 11, 2025

The interactive quizzes and polls have increased customer engagement on my store. It's a fun way to connect with shoppers.

Using app

10 days

Total reviews

14

Average rating

4.9

5 / 5 Share

March 4, 2025

转化效果好,视频赋能销售提升,有很好的客户成功支持,手把手帮助我们优化转化

Using app

25 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

This is a feature we really wanted to have on our eco shopify site to show UGC videos of our products. Had a little trouble in the setup but the customer service was responsive especial Tal helped work though some of the issues. Look forward to getting to know this product and see results.

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2025

App is consistent with the need of my business and very user friendly. I'll recommend it for any ecommerce business owner looking for video and UGC that works perfectly.

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 14, 2025

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 14, 2025

I had an issue with a subscription charge going through I did not mean to do and cancelled after 30 mins. Once I raised this issue I revieved an email fixing the issue within 5-10 minutes. The customer service is exceptional and very prompt.

Using app

23 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 14, 2025

这个插件非常好

Using app

5 months

Total reviews

3

Average rating

5.0