Flook: PDF Catalog to Flipbook
Convert your PDF catalog into digital Flipbook - Flook
Rating
3.9
feedback
13
chart
#2,732
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
8%
-
Less than a month
23%
-
Less than a year
31%
-
More than a year
31%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include easy setup, great integration onto websites, helpful customer service, and useful features like tracking parameters and adding catalogs in PDF form. On the other hand, negative aspects mentioned include issues with the app functionality, lack of response from customer support, unexpected subscription price increases, and difficulties in canceling and obtaining refunds. Overall, the app seems to have potential but needs improvement in customer service and resolving technical issues promptly.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 15, 2024
Terrible. I asked to cancel many times and was charged $400
Hi Lans, I'm Kwaku, the developer of Flook. I checked our support ticket and my colleague actually told you that you can uninstall the app and we will refund you any amount that will be charged to your account. From what I can see in our admin interface, Shopify actually charged you the amount 1 month later for the App which is why we missed it. I apologize for that. I can see that $300 was already refunded when you downgraded so I will ask my colleague to refund the remaining amount right away and she will send you an email to confirm that your issue is solved. Best, Kwaku
Jan. 23, 2024
En mi facturacion aparece el valor de 48 dolares, pero no utilize la aplicacion. Espero corrijan el error por favor
Jan. 2, 2024
We are major catalog company and this app does a great job of integrating onto our website. There may some flashier ones out there but this one was super simple to set up and works perfectly.
Nov. 12, 2023
After spending weeks trying to use this app I have uninstalled it and requested a refund. The worst support I have experienced. The flip book doesn't display properly, the "live help" is mainly out of the office, emails are not responded to and when I finally did speak to someone they agreed that my flip book was'n't displaying properly and that someone would come back to me the following day. Nobody cam back to me. i chased and still no response. A total waste of time. Flip book please ensure that I am refunded in full.
Hello, We tried to reach out to you several times but we didn't get any news from you. Can we schedule a call so that we can give you some live assistance? Best, Kwaku
April 21, 2023
We are 100% satisfied with the APP and with the service. The APP does what it promises and even more, we got a needed tool implemented for adding parameters at the end of all product URLs to track ambassadors. And regarding the service, both Kwakuvi and Adriana are great at explaining how to use the APP and its features.
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