All reviews

Rating Breakdown

  • 5
    88% (168 ratings)
  • 4
    7% (14 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (3 ratings)
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4 / 5 Share

Oct. 3, 2021

I like this app because it provides a range of features. It would be helpful if you could drag and drop elements on instead of having to code.

Using app

9 days

Total reviews

2

Average rating

4.5

4 / 5 Share

July 18, 2020

It is ease to use and have a few good features! It is just taking some long to active the automated emails.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

March 16, 2020

Easy to use app. Need to have a very low level of familiarity with code in order to edit the copy of the emails. I had one issue, and the founder of the company hopped on the chat to fix it! One piece of functionality that I would like is if it could link with the tracking numbers on orders to send an email when the tracking number shows it was delivered.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your feedback. We are working an email editor and will hopefully have that in the near future. Thanks for telling us that shipping confirmation emails are important to you. We will look into that for future features.

4 / 5 Share

Aug. 16, 2016

Great app! Has been very effective on a number of fronts - abandon cart recovery, product reviews especially. It has given us the ability to send attractive emails to our clients and automate many of the functions in one app.

Using app

7 months

Total reviews

2

Average rating

4.0

4 / 5 Share

Aug. 8, 2016

Follow up email app is very beneficial for our website. We were looking for an automatic way to ask our customers for their reviews of recent purchase. About sending these emails, it is very good at it, but now we did not get any respond from our customer. After couple times, we will be looking for formatting email template. I hope it will work. Application is very helpful and easy to use.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

June 15, 2016

Seems like it could work very well. I am excited at the long list of features and functionality.

Using app

About 3 years

Total reviews

2

Average rating

4.0

4 / 5 Share

March 30, 2016

Great Product, we have seen sale increase because of its use. I would like some more control over if and when emails are sent vs setting the time after an order is created. Give it a try!

Using app

Over 1 year

Total reviews

7

Average rating

4.3

4 / 5 Share

March 15, 2016

It does the job although I would like the option and making outgoing emails a bit prettier.

Using app

9 months

Total reviews

4

Average rating

4.8

4 / 5 Share

Feb. 10, 2017

Update: At the 39 a month option you get a lot of emails; and I have recovered some carts; its just there is WAY cheaper options. I left on good terms, just would like to have seen a cheaper option that made sense. Would be much better...with coupon generator - DONE! They added it, so now the app is 100% complete. I dont see how else they could improve the app since it has it now This isnt a bad set up, however one of the biggest flaws is that there is no way to use generated coupons. Now I see this as a problem because we all know that shopify apps use generated dynamic coupons are king. This only uses static. Something like product reviews did it so you can change it and add them as you see fit. This is a dead end in that department.

Using app

About 1 year

Total reviews

37

Average rating

3.4

4 / 5 Share

Feb. 19, 2016

This is a good app although I haven't had it long enough to asses it's impact on sales. One star is lost as the images in the abanded cart email are blurry and I don't know why. The text is also bright green and I have been unable to figure out how to change it. Otherwise, very promising features and I look forward to running it longer to see how it impacts the bottom line.

Using app

11 months

Total reviews

5

Average rating

4.0

4 / 5 Share

Feb. 17, 2016

I like the way it's set up. It's all integrated in the Shopify platform, so no third-party website to go to. It's also very straight forward and set up. The only downside I find is that the emails are not that good looking... compared to other apps that is. If you know a little HTLM, you can probably make better ones (in my opinion).

Using app

4 months

Total reviews

4

Average rating

4.8

4 / 5 Share

Dec. 16, 2015

Follow-up email has been the best automatic email app we've used for Shopify. It is highly versatile and allows for many options and filters when setting up. The only thing I would say is not great is that there is little visibility on which emails are scheduled to be sent which makes it hard to understand if it is working well before the emails are actually sent. Other than that, great app.

Using app

11 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 13, 2015

Love the app, keeps on bringing people back to my store to grab that product they actually want

Using app

About 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 29, 2015

The free version has actually been quite useful. We have seen an impact by way of potential customers and existing customers responding to automated emails sent out based on their action or lack of action on the website. seriously considering the monthly upgrade

Using app

3 months

Total reviews

1

Average rating

4.0