RT: Google Fonts, Custom Fonts

i used font picker per the directions and it made absolutely no change to my website on shopify.

over 1 week going back and forth with Scott N. after submitting a ticket. He's completely useless, talks like broken AI. You have not solved my issue and you are ignoring the problems i am facing

Sorry to leave one star and will update once I actually get some help. I can no longer get any changes I make to update in my shop. I've tried to get support and the messages I've received back make little to no sense and say "we don't support guide or teach changes" I don't need to be taught anything I literally need to report a bug and find out what I can do to fix it. This is only the newest part of my issues- I had spent an entire day making my website beautiful with custom fonts only to wake up the next morning and it was all gone. I put it all back, it disappeared again and once I removed the latest custom css font add on it restored thankfully but now I can't make any other adjustments. Literally nothing will save and I'm not sure if there are limits to how many edits you can make or how many custom fonts you can use and I can't find out because support won't help. Hoping to get some answers here. Thanks in advance!

The app just crashed my entire website! After installation i had many issues but no support. If you contact them, they answer 1 day after but with no solution. I read also other reviews that they had the same issues as mine, but the support team told me to contact the theme provider to fix them. Do not download this app.

There are 2 language options in my store, the application that used to work for Turkish does not work now. It only works for the english version. I sent them an e-mail about this error, but they never offered a solution and confused me even more.

The app just crashed my entire website (fonts are broken, spaces disappeared, etc.) after working fine for about a year. No support on the app. Hope we can fix this ASAP.

Didn't work properly, and I tried emailing their support team 5 times with no response for over a month. Disappointing. Edited: here is a screenshot to show that I emailed you guys from my staff account on 13th December: https://shopify.click/40521-51394-36521-89721-43498.png

I am unable to uninstall the app, dont see it in my app list first time i see this and it doesnt work