Fordeer: PDF Invoice Generator
PDF Invoice Generation, PDF Invoices, Export Order CSV
Rating
4.7
feedback
149
chart
#1,348
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
35%
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Less than a day
21%
-
Less than a month
30%
-
Less than a year
13%
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More than a year
1%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the app's functionality in generating professional and customizable invoices. The customer support team, particularly individuals like Phoebe, Clove, and Tessa, receives high praise for being responsive, helpful, and efficient. Users also like the ease of use and the range of features available, such as sending bulk invoices and customizing templates. However, there are some recurring issues mentioned in the negative reviews, including glitches, slow loading times, and inaccuracies in displaying invoice amounts. Some users have also faced challenges with translations and unexpected changes in the app's functionality without prior notice. Overall, while the app offers valuable features and good customer support, there are areas that need improvement to enhance user experience.
Highlights
Review RSS Feed
All reviews
July 27, 2025
I've been using the paid plan, and unfortunately, the experience has been frustrating. The app frequently glitches when trying to download, print, or draft invoices. Loading times are consistently slow, regardless of the browser I use and crashes a lot. Another major issue is that invoice amounts are displayed in whole dollars only, without cents, which leads to confusion and lacks accuracy for financial records. For a paid professional plan, I expected better performance and reliability. I hope these issues are addressed soon, as they significantly impact usability.
Dear Sir/Madam, We are truly sorry to hear about the negative experience you've had with our app, and we sincerely appreciate you taking the time to provide such detailed feedback. Your insights are invaluable as we strive to improve. Regarding the app loading issue you mentioned: We acknowledge that this problem occurred a few weeks ago. Our development team has since thoroughly reviewed and optimized our server infrastructure and capacity. We are confident that this loading issue has now been resolved. We kindly ask you to please access your Shopify orders or our app again to print/download invoices and verify the improvement. Concerning the currency display issue: This can typically be resolved by adjusting a setting within our app. Please navigate to Settings > Invoice settings > Currency, set the Precision to '2', and then click 'Save'. This should ensure your currency displays correctly. We are committed to regaining your trust. If you are open to it, our engineering team would be eager to review your specific case privately to ensure all issues are fully resolved. Furthermore, we can assure you that you won’t be charged for our app if it doesn’t work on your store. Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves. Sincerely, Fordeer Team
July 3, 2025
We recently installed this app to solve issues with Invoices for our wholesale customers. The app works very well and offers a large range of automation and customization features. The customer support is very responsive and willing to help get you setup correctly. We required a custom template for our invoices and the team were more than willing to help us with a quick turnaround. I highly recommend this app for any B2B invoice requirements.
April 28, 2025
Fordeer support has been fast and amazing!! They have really gone above and beyond to help us with a few customizations on our stores.
April 23, 2025
Very Nice app ,, Highly recommended , Free version is also there , and Premium version is awesome , Phoebe is always giving Quick and Reliable support to Clients,
March 27, 2025
I've only been using the app for less than a week and have yet to deploy anything that has been tested, but so far so good. The interface is intuitive and the formatting previews are dynamic, responsive and applicable to existing orders, making it easy to test over a wide-range of real-life use cases. The support staff have been responsive and helpful, following up with specific and targeted questions, suggestions and solutions, which indicates they have strong knowledge of their product and clear and direct communication with their development team.
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