Fordeer: PDF Invoice Generator

Hi there, We were deeply sorry to read your 2-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier. As part of our latest app update, we introduced banners on the Dashboard and Customization pages to enhance the user experience. Additionally, we proactively communicated these changes through email marketing campaigns to ensure our users were well-informed. I've attached snapshots of these banners for your reference. Upon reviewing your chat with our support team, the question you ask is how to download all orders in a month, not related to adjustments made during the update process. Thus, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively. Besides, we want to assure you that we always strive to respect our users' data and configurations, and we did not make any changes without your consent. Additionally, please note that discontinuing a Professional plan will revert access to the advanced features available exclusively under this plan. We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future. We are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply. Thank you for your candid feedback and continued support. Kind regards, Fordeer Commerce.

Hello dear, Thank you for taking the time to leave your honest review about our application - Fordeer: Invoice Order Generator here. Our users' satisfaction is our utmost priority, and so seeing you dissatisfied with us makes us very concerned. Regarding your concerns about needing to upgrade to a paid plan for using the Automation Email feature, I'd like to provide some clarity: - We clearly list all paid features, including Automation Email under the Professional plan, on our Pricing page in the Shopify App Store. - Additionally, within our app, we have an Accounts section under Settings that distinctly indicates which features are free and which are included in the Professional or Premium plans. We aim for complete transparency and do not intend to compel users to upgrade their plans. Thus, regarding the review you left on the Shopify App Store, it seems not to be true and correct for our application and our service. Then, it brings a bad impact on all of our efforts and our services. However, we understand how this might have been perceived and are taking steps to improve our communication. Going forward, we will implement clear warnings on relevant pages to prevent any confusion. Understanding your need for this feature, we would like to extend a special offer to you. If you choose to give our app another try, we're happy to provide a 70% discount on upgrading to the Professional plan. Your feedback is invaluable in helping us improve and better serve all our customers. We are here to support you and would welcome any further discussion to resolve your concerns effectively. Thank you for your candid review, and we hope to have the opportunity to serve you better in the future. Kind regards, Fordeer Commerce.