Fordeer: PDF Invoice Generator

Hi there, Thank you for sharing your candid thoughts with us. We were deeply sorry to read your 1-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier. Regarding your issue related to not being able to send the invoices on Free version, we would like to take a moment to clarify some points here: - Manual Invoice Sending: On our Free plan, you have the ability to manually send invoices. This can be done by going to the "Orders" tab in our app, selecting the order you wish to invoice, and clicking the "Send thank you" button. This action will send the invoice directly to your customer. - Automated Invoice Sending: It appears there might have been some misunderstanding about our automatic invoicing capabilities. This feature is indeed available, but it's part of our Starter or higher plans. These plans are tailored to support the needs of growing businesses by automating routine operations. We aim for transparency and strive to communicate the functionality of our app. Our team has revised the content to ensure clarity and prevent any confusion regarding our app features. Additionally, we noticed that we haven't had the opportunity to assist you directly through our live chat or other support channels. We would be grateful for the chance to connect with you to discuss your experiences in more detail and address any further questions you might have. Please let me know a convenient time to contact you, or feel free to reach out directly at your earliest convenience. Once again, we apologize for any inconvenience and truly value your feedback as it is essential for us to enhance our service and ensure a better experience for all our users. Thank you for your patience and for bringing these issues to our attention. Kind regards, Fordeer Commerce

Hi there, We were deeply sorry to read your 2-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier. As part of our latest app update, we introduced banners on the Dashboard and Customization pages to enhance the user experience. Additionally, we proactively communicated these changes through email marketing campaigns to ensure our users were well-informed. I've attached snapshots of these banners for your reference. Upon reviewing your chat with our support team, the question you ask is how to download all orders in a month, not related to adjustments made during the update process. Thus, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively. Besides, we want to assure you that we always strive to respect our users' data and configurations, and we did not make any changes without your consent. Additionally, please note that discontinuing a Professional plan will revert access to the advanced features available exclusively under this plan. We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future. We are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply. Thank you for your candid feedback and continued support. Kind regards, Fordeer Commerce.