Rating

4.0

feedback

24

Reviews

chart

#4,956

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    4%
  • Less than a month
    29%
  • Less than a year
    46%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising its ease of use, effectiveness in distributing codes, and responsive customer support. Many users appreciate the app's user-friendly interface and the quick resolution of any issues they encounter. The support team is highlighted for being attentive, helpful, and actively implementing user feedback. However, there are a few instances where users experienced downtime or delays in code delivery, leading to frustration and a need for quicker responses from the support team. Overall, the app is highly recommended for its functionality and customer service excellence.

Highlights

Ease of use and effectiveness in distributing codes
Responsive and helpful customer support
User-friendly interface
Occasional downtime and delays in code delivery
Need for quicker responses during issues

Rating Breakdown

  • 5
    88% (21 ratings)
  • 4
    4% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (2 ratings)

Reviews with Text

  • 100% (24)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 5, 2025

Thank you for the quick and personal onboarding. Much appreciated.

Using app

--

Total reviews

3

Average rating

5.0

1 / 5 Share

Oct. 4, 2025

THE WORST APP ON EARTH. DO NOT USE! Support do not answer and when they do they solve nothing. We have been stuck with thousands of orders and no serial numbers for the past 3 days.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

We have apologised on many occasions for the incident that the app slowed down and have given the updates during the optimisations. Our system is running stable despite the peak volume experienced. You've been with us for multiple years with 2 stores. I think these two 1 star reviews you gave us do not reflect the whole period you've been using the app (and still have it installed as of today). Yet the only two 1 star reviews are from the same company Safari Pedals/ Tuned plugins. We are happy to service you and hope you revise your opinion and not base it on a single incident.

5 / 5 Share

Sept. 8, 2025

Excellent app, great support! Ideal way to distribute license keys and codes in Shopify.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 29, 2025

Really easy to use. We have been using it since 2022. We had an issue recently that was fixed very quickly and the support team came on a call to help fix it!

Using app

About 3 years

Total reviews

1

Average rating

5.0

4 / 5 Share

June 6, 2025

We have had the app installed for about two weeks. Occasionally, some emails didn’t come through, but that was more our fault. Now, however, the entire website and app have been down for several hours. Support is not responding, and the codes are not being sent out. This MUST NOT happen, as OUR customers now have to wait longer for their codes. Should I now send them out manually? And when will everything be running again?

Using app

21 days

Total reviews

1

Average rating

4.0

All reviews

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