Form Builder Pro
The reviews for this Shopify app are overwhelmingly negative, highlighting issues with customer support, technical glitches, slow loading times, and lack of intuitiveness. Users have expressed frustration with the app's performance, citing problems such as errors, broken features, slow loading forms, and unresponsiveness in the editor. The lack of timely and effective customer support has been a major pain point for many, with users reporting being ignored for months and having to resort to extreme measures to get a response. Overall, the app seems to have significant usability and functionality issues that have led to dissatisfaction among users.
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DO NOT GET THIS APP. THERE IS NO SUCH A THING AS SUPPORT FOR THIS APP. I HAVE TRIED TO CONTACT THEIR SUPPORT MANY TIMES FOR SOME ERRORS AND NEVER HEARD BACK. CANCELLING MY SUBSCRIPTION RIGHT NOW.
I have used this app for the last 2 years and getting anyone to respond to my tech support requests has always been a challenge but in the last 6 months many major features have broken down such as the after submit feature not showing my message, random 504 error messages after submitting, certain elements not appearing at all etc etc. This app is glitchy and does not perform correctly at all any more. The code is terrible and customer support is even worse. I have been ignored for months about major app malfunctions, I was able to get them to respond to me at some point by getting Shopify to contact them on my behalf but that only worked once, after that they ignored them too and still didn't fix my after submit issue. This has been the absolute worst app and tech support service I have used. Don't use it. It is not worth it!
We had to give up on it because it is sooo slow. Forms would sometimes take 30 to 60 seconds to load on the page.
Hello EMF Harmony, I am sorry to hear you are experiencing issues. I would love to help you with whatever it is you are having issues with. If you could email me directly at [email protected], I will make sure we figure this out as soon as possible.
For me, the app was totally unintuitive and unresponsive in my editor. Deleted - it's only a form builder, so should be very straight forward.
Hello Gala Wildlife, I am sorry to hear you are experiencing issues. I would love to help you with whatever it is you are having issues with. If you could email me directly at [email protected], I will make sure we figure this out as soon as possible. ** UPDATE ** I would really love to make this right, reviews are the blood and soul of our business. I would very much appreciate a reply. A response would be greatly appreciated so we can resolve this issue for you please.
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