Hulk Form Builder
The Hulk Form Builder App
Rating
4.9
feedback
1,567
chart
#128
All reviews
Rating Breakdown
Review RSS Feed
Oct. 22, 2024
The app is currently down, no report whatsoever from Hulk, customers are angry.
Using app
Over 4 years
Total reviews
3
Average rating
2.3
Nov. 13, 2023
Horrible app! Couldn't figure out how to remove "Hulk Form" branding from anything, even with the premium version. Support was the worst I've ever used in my life, with all questions being handled by a bot. Now I have to switch apps and rebuild all of my forms from scratch. Don't waste your time!
We're truly sorry to hear that your experience with Hulk Form Builder wasn't up to par. We understand how frustrating it can be to not get the personalized support you need, and to find the setup process confusing. We also deeply regret that you had a challenging time regarding the branding issue. We continuously strive to improve our services, and your feedback brings to light areas where we can focus our efforts more. We'd really appreciate another chance to serve you better and to turn around this experience for you. We'd be grateful if you'd reach out to our support team again for more detailed assistance. We assure you that our team will be in touch soon to resolve any and all issues you're facing. Your feedback plays a crucial role in helping us enhance our app to meet the expectations and needs of our users. Best wishes, HulkApps Team
Aug. 22, 2023
Elle n'est pas multilingue et impossible à traduire avec une application de traduction tierce, et la version gratuite ne permet pas de modifier les JS avancés, de coup les phrases du backend restent en anglais par défaut. Et le service clientèle met beaucoup de temps à répondre.
Nous sommes vraiment désolés d'apprendre que votre expérience avec Hulk Form Builder n'a pas été à la hauteur de vos attentes. Nous apprécions que vous ayez pris le temps de nous faire part de votre avis. Nous comprenons l'importance de pouvoir utiliser notre application dans plusieurs langues et nous travaillons à résoudre ce problème. Concernant vos préoccupations à propos du JS avancé et de notre temps de réponse, nous regrettons ces difficultés. Nous sommes engagés à améliorer tous les aspects de notre service et votre feedback est très important pour nous. Nous aimerions l'occasion de rectifier la situation et nous assurer que vous avez une meilleure expérience à l'avenir. Notre équipe est prête à vous aider et nous vous assurons qu'ils seront en contact avec vous sous peu. Si vous avez plus de détails à partager ou besoin d'aide supplémentaire, n'hésitez pas à nous en faire part. Cordialement, L'équipe HulkApps.
July 25, 2023
Terrible app, so laggy and inaccurate data! Once I chose a form it started to be so laggy and I couldn't access the customer submissions. Also, I paid extra fees to get my data through integrated Google sheet, it's delayed for days to be synced. I started to search for an alternative already.
We're really sorry to hear about your experience with our Hulk Form Builder, and we sincerely apologize for the inconvenience you've faced. It's concerning to hear that the app started lagging and you had issues with accessing customer submissions along with delays in data sync. Our team is committed to address all user concerns and we want to ensure that your experience with us gets better. We'll have our support team look into this issue right away. If you haven't reached out to them yet, please do, as they are always eager to assist our users. Again, we deeply apologize for the inconvenience and hope to make your experience with Hulk Form Builder better. Thank you for your patience in this matter. Best regards, HulkApps Team
June 20, 2023
Non funziona! Una volta inserito il codice, sia che lo inserisci in modalitá shortcode o tramite l'app, non accade nulla! 30 minuti per confezionare la form e poi non funziona nulla... tempo perso. Bha
Ciao, ci dispiace che stai riscontrando problemi con la nostra app Hulk Form Builder. Comprendiamo la tua frustrazione e ci scusiamo per il tuo tempo sprecato. Vogliamo risolvere questo problema il prima possibile. Ti incoraggiamo a raggiungere il nostro team di supporto se non lo hai già fatto. Rassicuriamo che il nostro team ti contatterà presto. Il tuo feedback è molto apprezzato ed è fondamentale per migliorare i nostri servizi. Grazie per la tua pazienza. Cordiali saluti, Il team HulkApps.
June 19, 2023
Die Übersetzung ist wirklich schlecht umgesetzt. Ich hatte das schon mal vor einem Jahr angemerkt aber es ist nichts passiert! Auch die Ladezeiten sind nicht optimal. Für mich aktuell keine optimale Lösung.
Es tut uns wirklich leid zu hören, dass Ihre Erfahrung mit unserer App nicht optimal war, insbesondere im Hinblick auf die Übersetzung und die Ladezeiten. Bei HulkApps nehmen wir Ihre Rückmeldungen sehr ernst. Es ist schade zu hören, dass das Problem, auf das Sie vor einem Jahr hingewiesen haben, noch nicht behoben wurde. Wir entschuldigen uns für diese Unannehmlichkeiten und möchten Sie versichern, dass wir daran arbeiten, dieses Problem so schnell wie möglich zu lösen. Könnten Sie uns bitte weitere Details oder spezifische Schwierigkeiten, auf die Sie gestoßen sind, mitteilen? Dies würde uns dabei helfen, Ihre Bedenken gezielt anzugehen und unseren Service zu verbessern. Wir schätzen Ihr Feedback sehr und werden sicherstellen, dass unser Support-Team sich in Kürze mit Ihnen in Verbindung setzt. Nochmals Entschuldigung für Ihre Erfahrungen und danke, dass Sie sich die Zeit genommen haben, uns zu bewerten. Mit freundlichen Grüßen, Das HulkApps Team
Jan. 20, 2023
Can not use custom domains to notify customers after form submissions. It confuses the customer and create distrust on a brand as they will receive it from some hulk formbuilder.com - Talked with support they are useless no solution. If that is what you are looking for not recommended at all.
Our dear merchant, This is Sarah, the team lead for our Hulk Form Builder app. We have reached out to you to solve the issue you have faced while setting up your custom domain within our app, in your Shopify store. Let us know please whenever you are available, so we can assist you further. Thank you!
Jan. 13, 2023
Asked for a form to be set up, and after a few days of chatting, no forms we set up. Not an easy app to use for complex forms.
Hi there our dear merchant, We have reached out to provide our assistance as soon as possible. Please let us know how we can help :) My kindest regards, Sarah
Jan. 9, 2023
Deleted the app from my store a while ago, but still trying to charge me a subscription. Did not have this problem with any other apps I deleted.
Please accept our sincere apologies. We are always striving to provide you with the best possible service and to solve your issue in a timely manner. We would hate to leave you with a bad experience so we kindly ask you to reach us back, to try and resolve this issue for you asap. Regards
Jan. 3, 2023
The form is glitching when I scroll down or up, only after refreshing the webpage the customer can scroll down again.
Hi there, our dear merchant, This is Sarah, the app lead for our Hulk Form Builder. We have reached out to assist you in the best way we can. Let us know please how we can help. Cheers!
Dec. 21, 2022
Wasted 20 minutes trying to set up form and it never worked, i tried installing the snippet of code and selecting the specific page I wanted the form in, but it just doesn't work for some reason
Hi dear merchant, We have reached out to you to have the issue checked and resolved as soon as possible. Please revert to us whenever you are available. We are looking forward to your response and will be more than glad to help you out. Thank you!
Dec. 11, 2022
This app didn't work. I added the shortcode to the page and it never showed up. not an any page I tried
Hi there, our dear merchant. We have instantly reached out to you to assist you further and resolve any issues you might have faced. Thank you!
June 11, 2023
I have Started The Plan With Free Service Later On I Updated To The Paid Final Plan And Implemented It On Two Website They Were Charging Me 40 $ Approximately Till few weeks back the google sheet integration was working perfectly but they disabled it from there back end without informing me, when i contacted them they said our servers become heavy if we use google sheet integration and suggested me to use zap to transfer my data to google sheet and fooled me by saying it is free service. so i spent a whole day to integrate zap and then i finally when was ready to go live i realized zap is free for on 100 tasks per month but i needed at least 3000 form submissions per month. the i decided to unsubscribe the app and use alternate sources to get form submissions.
Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking the time to provide us with your honest opinion as this will help us strive for more incredible things in the future.
April 2, 2022
There is no fully functioning 7 day trial like there is with most apps, so you have to pay a month subscription to see if it will meet requirements, which in my case it didn't.
Hi there! Thank you for leaving us your valuable feedback. I have asked our manager to contact you in order to amend the issues you were having with our app.
Nov. 28, 2021
Useless if you want the possibility, that bigger files could be uploaded. The information about the upload size should be displayed in the shopify app store.
Thank you for taking the time to leave us your valuable review! We are very sorry that parts of the app weren’t up to your expectations. Our manager will be in contact with intentions to amend the issue you were having!
May 26, 2021
Customer service is not helpful. We have 3 forms on our website we rely on, but this app has been working incorrectly for at least 3 weeks. I've asked several (4 times) times for help, I've sent and resent concise information, but in the end no help received. The last response I got (6 days ago) was "I'll forward this to the developers and they'll get back to you once its done". Still no response. The app is useless if we can't get it to work.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We asked our manager to contact you in hopes of amending the issue you were having. Thank you for letting us know about this. Your feedback helps us get better.
April 20, 2021
This app does not integrate with Help Scout. We used this app to build a form that would submit a response to a Gmail inbox. From that Gmail inbox, it was to be forward to Help Scout. However, Google blocks this app from forwarding emails from going anywhere. Not worth the time/stress.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We asked our manager to contact you in hopes of amending the issue you were having. Thank you for letting us know about this. Your feedback helps us get better.
Feb. 22, 2021
Works ok but lots of downtime. I'm currently down on 3 websites now and can't offer support (over 8 hours now) and no ETA. Just getting a "formbuilder.hulkapps.com refused to connect" each time I try to load the app in any of the stores. Also a pita to get support with them, you have to create an account type of thing. 1 star for that. Update as of a week later* Still having issues with the apps, removed them to fix it and when I try to reinstall I'm actually seeing my old forms pop up for a second then I get an error from Shopify saying the page doesn't exist. So as of now I'm not only down a bit, but completely as of now for my forms.
We really appreciate your feedback! We are also sorry for the inconvenience this has caused you. Our manager will be in contact in hopes to amend the issues you were having.
Oct. 6, 2020
I needed a simple account registration form to set up customers in Shopify. This looked perfect but wouldn't actually set up customers. I requested support twice and after about 10 days I could see they were testing, but another two weeks later the issue was not resolved and I still have not received any communication from them regarding the problem or a possible solution. So I found a better app elsewhere.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We asked our manager to contact you in hopes of amending the issue you were having. Thank you for letting us know about this. Your feedback helps us get better.
July 13, 2020
I checked today the app dashboard. More than 50 requests that I did not received in my email inbox !!!!! How come ? I did receive maybe 1 out 10/15 contact form email from the app...
Thank you for leaving us your valuable feedback! We are very sorry for the inconvenience this may cause you. We asked our manager to contact you in hopes to amend the issue you were having.