All reviews

Rating Breakdown

  • 5
    91% (1,559 ratings)
  • 4
    5% (78 ratings)
  • 3
    1% (15 ratings)
  • 2
    1% (9 ratings)
  • 1
    2% (42 ratings)
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1 / 5 Share

Feb. 2, 2025

Terrible customer attitude — their mail servers stopped delivering form submissions for OVER A WEEK and they never notified customers or kept us abreast of their progress. Completely broke our customer service chain and their own CS people said they should communicate better — yet nobody ever took the time to reach out. This was not the first time their mail servers went down for days. RUN to another form provider!

Using app

Over 7 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 28, 2025

Very Disappointed - App stopped submitting emails re orders 16/1/25 and when we enquired they said its an issue with them and sparcpost and they are "working on it" thats now almost 2 weeks and still not working and no correspondence from the app devs on the outage - basically they seem to be keeping it quiet. Please check with them before you load the app as basically it doesnt work correctly. We are now moving to another form builder app that does work and keeps their customers updated

Using app

Over 4 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 28, 2025

All I can do is reiterate what everyone else is saying: no app is perfect, and it will fail occasionally. The absolute minimum you could do is NOTIFY YOUR CUSTOMERS. If you don’t tell us, we won’t know it’s not working. It’ll just look like a slow day in the office—we have no way of knowing that customers are submitting enquiries. Hulk’s incompetence has cost us thousands in lost sales. Pathetic, useless company.

Using app

Almost 3 years

Total reviews

6

Average rating

4.3

1 / 5 Share

Jan. 28, 2025

This app is constantly 'experiencing issues'. I've been using it for a year now, and I've missed multiple sales because of an ongoing issue with the app not sending notifications when a form is submitted. Would not recommend.

Using app

12 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 27, 2025

Very poor service and support from the staff. Hulk form builder has been down for 2 weeks now and all i can get from their support team is we are working to fix this issue as soon as possible. This is not good enough as i am losing on business quotes and enquiries and they cannot offer me any further assistance. Very disappointing.

Using app

Almost 4 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 27, 2025

Slow support, support doesnt help at all with no ETA. it's been about 4-5 days and app doesn't work. Built a contact us page but when submit no message saying it's submitted and it's not coming through. I don't know what developers are doing but they need to do better...

Using app

10 days

Total reviews

5

Average rating

1.0

1 / 5 Share

Jan. 27, 2025

1 star is more than enough for this app. It doesn't work. Their email feautre has been down for several days and if you reach out to their support their answer is "We dont know when its back" Highly unreliable. We are trying to switch all of our forms to a different tool. Don't waste your time with this app!

Using app

Over 4 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 24, 2025

We have been using Hulk Forms since November in that time there has now been 3 times where their service has failed to notify us of leads. I am not sure what is going on behind the scenes but we need reliable provider. We are looking for other providers and we do like Hulk forms but we need reliability.

Using app

4 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 22, 2025

A Trash app. Not only does is not work half the time. They do not send you updates to let you know that their EMAIL SERVICE is not working and has not been for weeks!!! So all those leads that were not coming in where 100% on this app not being functional!! A complete joke. Then when you reach out, they try to give you a copy and paste reason as to why the app is not working. Which means they have been sending this response to EVERYONE!!! Can't wait to not be refunded for the money we spent on an app that DOES NOT WORK!!!!

Using app

About 1 year

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 22, 2025

This is the 3rd time in a month that the Hulk form builder has stopped sending the forms through to our email, it's getting ridiculous now. We're looking for a new solution as this is just happening far too often.

Using app

11 months

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 16, 2025

I have been using this app for a while, but I can't say I am happy. They keep having a problem sending the information submitted by my customers via the forms to my email account, so if your forms are used for time critical or important business requests, i would think twice about using this solution. Their developer is never really around, probably in bed. I am looking for a more reliable solution. Annoyed, frustrated, yes all of the above.

Using app

9 months

Total reviews

37

Average rating

4.7

1 / 5 Share

Dec. 10, 2024

We've had a great experience for a while with Hulk Forms but recently we keep having days where submissions aren't sent to our email so that we aren't aware that our customers are communicating with us. We've let Hulk Forms know about this issue in the past and they've told us they're working on the issue. However too much time has elapsed on our end to really justify the risk of missing submissions to stick with them since the issue persists.

Using app

Over 5 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 8, 2024

Forms have stopped working, company are aware of the issue but haven't thought to inform Shopify stores, I can understand the issue happening, but not to let your customers know is such a poor service. We've had several complaints about not getting back to customers.

Using app

Over 1 year

Total reviews

9

Average rating

4.1

1 / 5 Share

Dec. 8, 2024

Doesn't Work, Is free completely useless

Using app

1 day

Total reviews

2

Average rating

1.0

1 / 5 Share

Oct. 22, 2024

The app is currently down, no report whatsoever from Hulk, customers are angry.

Using app

Over 4 years

Total reviews

3

Average rating

2.3

1 / 5 Share

Dec. 14, 2024

We've had a great experience for a while with Hulk Forms but recently we keep having days where submissions aren't sent to our email so that we aren't aware that our customers are communicating with us. We've let Hulk Forms know about this issue and they've told us they're working on the issue. However too much time has elapsed on our end to really justify the risk of missing submissions to stick with them since the issue persists. Their ticketing system auto closes in 12 hours. Its been a week now and this problem is not resolved.

Using app

10 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Nov. 13, 2023

Horrible app! Couldn't figure out how to remove "Hulk Form" branding from anything, even with the premium version. Support was the worst I've ever used in my life, with all questions being handled by a bot. Now I have to switch apps and rebuild all of my forms from scratch. Don't waste your time!

Using app

14 days

Total reviews

5

Average rating

3.8

Developer Reply

We're truly sorry to hear that your experience with Hulk Form Builder wasn't up to par. We understand how frustrating it can be to not get the personalized support you need, and to find the setup process confusing. We also deeply regret that you had a challenging time regarding the branding issue. We continuously strive to improve our services, and your feedback brings to light areas where we can focus our efforts more. We'd really appreciate another chance to serve you better and to turn around this experience for you. We'd be grateful if you'd reach out to our support team again for more detailed assistance. We assure you that our team will be in touch soon to resolve any and all issues you're facing. Your feedback plays a crucial role in helping us enhance our app to meet the expectations and needs of our users. Best wishes, HulkApps Team

1 / 5 Share

Aug. 22, 2023

Elle n'est pas multilingue et impossible à traduire avec une application de traduction tierce, et la version gratuite ne permet pas de modifier les JS avancés, de coup les phrases du backend restent en anglais par défaut. Et le service clientèle met beaucoup de temps à répondre.

Using app

About 4 hours

Total reviews

8

Average rating

3.3

Developer Reply

Nous sommes vraiment désolés d'apprendre que votre expérience avec Hulk Form Builder n'a pas été à la hauteur de vos attentes. Nous apprécions que vous ayez pris le temps de nous faire part de votre avis. Nous comprenons l'importance de pouvoir utiliser notre application dans plusieurs langues et nous travaillons à résoudre ce problème. Concernant vos préoccupations à propos du JS avancé et de notre temps de réponse, nous regrettons ces difficultés. Nous sommes engagés à améliorer tous les aspects de notre service et votre feedback est très important pour nous. Nous aimerions l'occasion de rectifier la situation et nous assurer que vous avez une meilleure expérience à l'avenir. Notre équipe est prête à vous aider et nous vous assurons qu'ils seront en contact avec vous sous peu. Si vous avez plus de détails à partager ou besoin d'aide supplémentaire, n'hésitez pas à nous en faire part. Cordialement, L'équipe HulkApps.

1 / 5 Share

July 25, 2023

Terrible app, so laggy and inaccurate data! Once I chose a form it started to be so laggy and I couldn't access the customer submissions. Also, I paid extra fees to get my data through integrated Google sheet, it's delayed for days to be synced. I started to search for an alternative already.

Using app

Over 2 years

Total reviews

6

Average rating

3.7

Developer Reply

We're really sorry to hear about your experience with our Hulk Form Builder, and we sincerely apologize for the inconvenience you've faced. It's concerning to hear that the app started lagging and you had issues with accessing customer submissions along with delays in data sync. Our team is committed to address all user concerns and we want to ensure that your experience with us gets better. We'll have our support team look into this issue right away. If you haven't reached out to them yet, please do, as they are always eager to assist our users. Again, we deeply apologize for the inconvenience and hope to make your experience with Hulk Form Builder better. Thank you for your patience in this matter. Best regards, HulkApps Team

1 / 5 Share

June 20, 2023

Non funziona! Una volta inserito il codice, sia che lo inserisci in modalitá shortcode o tramite l'app, non accade nulla! 30 minuti per confezionare la form e poi non funziona nulla... tempo perso. Bha

Using app

26 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Ciao, ci dispiace che stai riscontrando problemi con la nostra app Hulk Form Builder. Comprendiamo la tua frustrazione e ci scusiamo per il tuo tempo sprecato. Vogliamo risolvere questo problema il prima possibile. Ti incoraggiamo a raggiungere il nostro team di supporto se non lo hai già fatto. Rassicuriamo che il nostro team ti contatterà presto. Il tuo feedback è molto apprezzato ed è fondamentale per migliorare i nostri servizi. Grazie per la tua pazienza. Cordiali saluti, Il team HulkApps.