All reviews

Rating Breakdown

  • 5
    92% (1,438 ratings)
  • 4
    5% (77 ratings)
  • 3
    1% (15 ratings)
  • 2
    1% (8 ratings)
  • 1
    2% (28 ratings)
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1 / 5 Share

Oct. 4, 2019

App stopped working. Can no longer access any of our webforms. Tried going in today and it is loading super slow (keep in mind no other app is performing like this). All I see is an icon of a man with a jet pack (guessing their loading icon) but I cannot access any of the webforms. Its as if we are locked out. I liked how the app worked and functioned but if I cannot access the app or my webforms its pointless for me. I did not enjoy that I could not access my webforms, that was a disappointment......

Using app

Over 4 years

Total reviews

6

Average rating

2.8

Developer Reply

Thank you for taking the time to write us your valuable feedback. Our manager will be contacting you in hopes of amending the issues you were having. We hope everything works out in the end.

1 / 5 Share

June 7, 2019

An absolutely unhelpful and unprofessional team! Since I didn’t find the app worthy, I asked the HulkApp team to provide me with instructions to remove the app and the residual codes from my store. In return they asked to me give FULL ACCESS of my store, including customers, orders, dashboard and everything else. When I asked for the reason, they disappeared. On again raising this up, they refused to send me the steps to remove the app and insisted on giving FULL STORE ACCESS. Been a week since my request but there seems to be no solution and now they have literally vanished with no email/communication.

Using app

6 months

Total reviews

6

Average rating

3.7

Developer Reply

Thank you for taking the time to write us your valuable feedback. Our manager will be contacting you in hopes of amending the issues you were having. We hope everything works out in the end.

1 / 5 Share

June 4, 2020

Easy to set up a form. But not useful at all because you don't receive any submitted forms. And that is not very nice.

Using app

About 1 year

Total reviews

18

Average rating

2.9

Developer Reply

Thank you for taking the time to write us your valuable feedback. Our manager will be contacting you in hopes of amending the issues you were having. We hope everything works out in the end.

1 / 5 Share

Oct. 6, 2018

NOT FREE Listed and promoted as a free app. Once Downloaded they ask for you to upgrade to complete the form. Crappy Crappy stuff guys. we are tired of fake sale and advertising pitches WHERE ARE THE HONEST BUSINESS NOW DAYS!

Using app

39 minutes

Total reviews

1

Average rating

1.0

Developer Reply

We're sorry if you felt that way. Our intention is always to give merchants all possible customization options (some are free to use, some requires upgrading). You can check our Plans page within the app for complete details about what each plan has to offer. Let us know if you're still not clear. Our team will gladly help you in setting your form. Thank you :)

1 / 5 Share

Sept. 25, 2018

Need a save button on your app. And when I click on an element that is "required" for the form, like a customer's name, that shouldn't mean I'm required to fill out the form to publish it. Glitchy, I guess? Lost 2 forms and wasted hours of my time. Ridiculous. I will say it was fairly easy to use and had all the elements I needed to build a great registration form, but if you can't save or publish it - what's the point? Hope to see you correct these issues. Disappointed.

Using app

2 days

Total reviews

2

Average rating

3.0

Developer Reply

Please reach out to our team at [email protected]. Our team will clear your confusion. You can now save your form in Draft while you prepare, and it is mandatory to give your element a name. Empty/unused elements will not let you save your form. It's better if you allow us to create a form on your behalf. We don't want to waste your time at all. Thank you

1 / 5 Share

May 27, 2018

Don't waste your time. This app is glitchy at best and horrific at worst. It doesn't work at all the way you envision. They need some better engineers.

Using app

39 minutes

Total reviews

5

Average rating

1.8

Developer Reply

We're sorry your experience with our app was not up to the mark. We'll try harder to match your expectations and we hope you will give us another chance.

1 / 5 Share

May 8, 2018

After spending almost 2 days to prepare the forms we needed, we saw that the way the forms look on page are so tiny that the customer needs to scroll tens of times to get to the bottom of the form. We also submitted some forms in order to see if we receive them but none has been shown to be filled or none of them were also sent to our e-mail that we provided in the form setup page. Total scam. Waste of our precious time. Don't use their products.

Using app

2 days

Total reviews

1

Average rating

1.0

Developer Reply

We apologize for causing frustration. It would be better if you let us handle the form on our behalf. Our team of experts will gladly take care of your needs if you choose to use our app again. Thank you :)

1 / 5 Share

Dec. 27, 2017

I spent 5 hours editing a form. I discovered a few things. 1. This is NOT an order form, it is a survey builder. 2. One wrong move and you have massive amounts of not-user-friendly editing. Lots and lots and lots of scrolling and copying and pasting to edit your mistake. 3. Little to no tutorial on how to create a form. 4. When the form is put in your shop, it is a tiny little space, and there is no amount of advanced CSS to make it bigger. I will be going back to my original idea of making a pdf and having my customers use that method.

Using app

About 4 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, just want to inform you that most of your above complaints have been rectified. We would love to have you back this time, we would like to help you create the form you desire. Just reach out to us at [email protected], our team will take care of the rest.