MAG: Form Builder
Simplify lead generation collection with user-friendly forms.
Rating
3.9
feedback
61
chart
#1,897
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
18%
-
Less than a month
26%
-
Less than a year
34%
-
More than a year
5%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. Positive aspects highlighted by users include the ease of use, customization options, and responsive customer support. Users appreciated the ability to create forms quickly and customize them to fit their needs. The customer service team was praised for their quick responses and helpful assistance, especially in resolving issues and making custom changes. However, some users experienced issues such as sudden changes in pricing plans, app malfunctions, lack of communication about changes, and difficulties with form submissions and functionality. These negative aspects led to frustration and dissatisfaction for some users, ultimately resulting in them seeking alternative solutions.
Highlights
Review RSS Feed
All reviews
May 23, 2026
My forms stopped sending me email notifications that a form had been submitted. I emailed their support multiple times on [email protected] and never got any response. I also used their chat option to leave a message saying to email me and also never got any response. I don't like to leave 1-star reviews, but I am fed up with the lack of support.
Jan. 19, 2026
Jan. 13, 2026
This was easy to use and set up for someone without any website or form experience. Any issues were met quickly when contacting customer support!
Nov. 20, 2025
I wasted a lot of time with this app. At one point, I couldn't save any changes anymore. So much work for nothing... It's user-unfriendly in some places, especially with longer forms containing 20 or more questions. Otherwise, it's very simple and logically structured. But at one point, I couldn't save anymore. The file seemed to be corrupted. And this happened while the app was running. After a week of customer service being unable to help, I had to delete the app and choose a new one. I wasted a lot of time and have dissatisfied customers as a result.
We sincerely apologize for the inconvenience and frustration you experienced while using our app. We truly understand how valuable your time is, and we’re sorry that this issue affected your work and customers. Please know that we have addressed the reported issues, and our team is fully ready to provide you with any additional support you may need. If you’re willing to give us another opportunity, we’d be happy to assist you personally and ensure a smooth experience.
Aug. 29, 2025
After trying a few different form builders which had limited customization, I was really pleased to find this one. I was able to build exactly the form I needed. When I wanted a custom colour change to the automated emails the form generates, I contacted customer support and they made the change for me straight away. Thanks for your great customer service!
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