MAG: Form Builder
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include easy setup, great customization options, and responsive customer support. Users appreciate the simplicity of building forms and the quick resolution of any issues by the support team. However, negative reviews highlight issues such as lack of response from customer support, sudden changes in pricing plans without notice, and technical problems like forms not working or data not being saved properly. Some users also mentioned difficulties with longer forms and dissatisfaction with the app's functionality.
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My forms stopped sending me email notifications that a form had been submitted. I emailed their support multiple times on [email protected] and never got any response. I also used their chat option to leave a message saying to email me and also never got any response. I don't like to leave 1-star reviews, but I am fed up with the lack of support.
We sincerely apologize for the inconvenience and frustration caused by the delayed responses and notification issues you experienced. Our team has been actively working on improving the platform stability, restoring email notification services, and strengthening our support process to ensure better reliability moving forward. We truly value your feedback, as it helps us improve both our app and customer support experience. The issue has been prioritized by our technical team, and we are continuing to monitor and enhance the service to prevent similar situations in the future. Thank you for your patience and understanding, and we genuinely appreciate the opportunity to improve.
This was easy to use and set up for someone without any website or form experience. Any issues were met quickly when contacting customer support!
I wasted a lot of time with this app. At one point, I couldn't save any changes anymore. So much work for nothing... It's user-unfriendly in some places, especially with longer forms containing 20 or more questions. Otherwise, it's very simple and logically structured. But at one point, I couldn't save anymore. The file seemed to be corrupted. And this happened while the app was running. After a week of customer service being unable to help, I had to delete the app and choose a new one. I wasted a lot of time and have dissatisfied customers as a result.
We sincerely apologize for the inconvenience and frustration you experienced while using our app. We truly understand how valuable your time is, and we’re sorry that this issue affected your work and customers. Please know that we have addressed the reported issues, and our team is fully ready to provide you with any additional support you may need. If you’re willing to give us another opportunity, we’d be happy to assist you personally and ensure a smooth experience.
After trying a few different form builders which had limited customization, I was really pleased to find this one. I was able to build exactly the form I needed. When I wanted a custom colour change to the automated emails the form generates, I contacted customer support and they made the change for me straight away. Thanks for your great customer service!
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