Frate Returns & Recommerce for Shopify

Frate Returns & Recommerce

Save money and emissions with peer-to-peer returns by Frate

Developer

Rating

5.0

feedback

8

Reviews

chart

#10,879

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    25%
  • Less than a year
    38%
  • More than a year
    0%

Reviews Summary

Frate Returns has received overwhelmingly positive reviews from ecommerce merchants who have installed the app on their online stores. Users praise the app for its user-friendly platform packed with features, such as instant exchanges, return image verification, and EcoDrop. The Frate team is highly responsive, flexible, and dedicated to listening to feedback and improving the app based on user input. Customers appreciate the personalized touch and the gradual introduction of new features, making the onboarding process hassle-free. The app's focus on sustainability and eco-friendliness is a major selling point for brands looking to reduce the environmental impact of returns while saving costs.

Highlights

User-friendly platform with innovative features like instant exchanges and return image verification
Responsive and dedicated customer support team
Focus on sustainability and eco-friendliness in return processes
Gradual introduction of new features for a hassle-free onboarding process
Cost-effective and efficient returns management

Rating Breakdown

  • 5
    100% (8 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 14, 2024

Just wanted to drop in and share our experience switching over to Frate Returns from Loop for handling our returns and exchanges. It's been a game-changer for us, and I can't help but rave about Bailey and the whole Frate team! From the get-go, it felt like the Frate team was all in. They're super flexible, ready to tweak things to fit just right with how we handle our orders and fulfillments. The platform itself? It's packed with features but still easy to navigate – a rare find in today's tech jungle. The crew over at Frate is always on the ball, rolling out new goodies like instant exchanges, return image verification, and something I'm personally excited about, EcoDrop. But what's cool is they don't throw everything at you all at once. They start you off with the essentials, let you get your bearings, and then gradually introduce more features. It's like they're right there with us, keeping an eye on our inventory and making sure everything's ticking along without a hitch. Our customer support team is over the moon with how straightforward everything is. And the customer portal? It's a thing of beauty. Super intuitive, walks you through every step of the way, and it even encourages folks to consider keeping their items or opting for an exchange – with a little extra incentive – instead of just going for a refund. Now, let's talk about the instant exchange feature because it deserves its own shoutout. Imagine initiating a return and being offered any item from the store as a replacement, not just a different size of the same item. Plus, it handles the payment and reservation side of things seamlessly. Frate gives us the freedom to choose the most cost-effective shipping options for returns, which is a huge plus for us looking to save where we can. And we're all geared up to start testing the EcoDrop feature, allowing customers to hold onto their returns a bit longer while we find a new home for the item. Honestly, compared to the big names out there, Frate's personal touch, and their eagerness to listen and adapt to our feedback, makes us feel truly valued. As a brand that's all about sustainability and being eco-friendly, it's like we've found our perfect match. I could go on all day about how much we're loving Frate and their team, but I think the best way to understand it is to experience it for yourself. If you're on the fence, I say give them a shot. You won't be disappointed!

Using app

--

Total reviews

14

Average rating

4.9

5 / 5 Share

Feb. 13, 2024

We started with Frate in December and our experience so far has been amazing. The team at Frate is so easy to work with and they genuinely care about creating solutions that solve any of the hardships that come along with the process of servicing returns. Three features particularly standout; the image verification feature, peer-to-peer returns, and the multi-label creation feature. Image verification helps us to mitigate returns, peer-to-peer helps us to recover some of our margin loss associated with returns, and the multi-label option eases the task of returns process for my team. We previously used a larger returns solution and all I can say is I wish that we would have found Frate sooner.

Store

mDesign

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 18, 2024

The onboarding process is hassle free. My POC is very responsive.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

The customer service and user experience on this app is amazing. They truly care about making sure it's set up best for your storefront. The team is devoted to making the best app for its users & takes in input and feedback on how to develop the best solution to battle the issue with returns online. OH and the image verification feature is amazing as we can check out the condition of the items before creating a return label. Gives us more feedback on the product and streamlines the process saving time and money going into this.

Using app

About 1 month

Total reviews

5

Average rating

4.8

5 / 5 Share

Oct. 27, 2023

We're a big shop, hundreds of thousands of users, Frate has such a creative solution with their P2P returns we're expecting hundreds of thousands of savings, and their pricing on just general returns management has beat all their competitors, while also having deep integrations into our ERP (netsuite) to take our returns role from a full time employee daily to ~1 hour for an employee as a side responsibility. Been loving the support and the team

Using app

2 months

Total reviews

3

Average rating

5.0

All reviews

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