mDesign review for Frate Returns & Recommerce

Feb. 13, 2024

We started with Frate in December and our experience so far has been amazing. The team at Frate is so easy to work with and they genuinely care about creating solutions that solve any of the hardships that come along with the process of servicing returns. Three features particularly standout; the image verification feature, peer-to-peer returns, and the multi-label creation feature. Image verification helps us to mitigate returns, peer-to-peer helps us to recover some of our margin loss associated with returns, and the multi-label option eases the task of returns process for my team. We previously used a larger returns solution and all I can say is I wish that we would have found Frate sooner.