Fraud Scanner by TS Apps
Stop the scammers! Automatically cancel fraudulent orders!
Rating
4.0
feedback
12
chart
#10,583
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
8%
-
Less than a month
42%
-
Less than a year
25%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users have found the app to be effective in preventing fraud and automating the process of canceling high-risk orders. Users appreciate the app's ability to identify possible fraud before shipping products, saving time and avoiding chargebacks. The customer support is also praised for being responsive and helpful, with the support team addressing issues promptly. Additionally, users mention that the app is easy to install and use, providing a convenient solution for fraud prevention. On the negative side, some users have reported issues with the app not working as expected. Complaints include being asked to pay for past orders, orders being processed despite attempts to hold them, and fraudulent orders being canceled but still receiving order confirmations. Some users have also expressed frustration with the lack of support from the team, stating that their outreach and support requests went unanswered. Despite these drawbacks, the majority of users recommend the app for its effectiveness in fraud prevention and time-saving benefits.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 12, 2023
Tried the app, but had to uninstall it immediately as it asked me to pay for past orders, not for the future orders that will come in.
Hello economico, Our app has a monthly subscription fee which is based on the volume of orders your store gets. It is possible our way of deducing the volume of your orders (looking at the last year volume), isn't the best. We'd be happy to try and understand your current volume and make sure you're on an appropriate plan? We can be reached at [email protected].
Oct. 24, 2022
Been using the app for a few months and it has been working great. Helps us identify possible fraud before we ship our products.
March 28, 2022
Terrible, does not work at all, buyer beware. If you try to hold orders to be processed after approval, app will simply complete the orders and process anyway. Non existent support team that does not respond to direct outreach or support requested through the all, I've tried 3 times. Uninstall and use a different app, not worth paying money for something that doesn't work and has non existent support for paying subscribers.
Hi Freedom Fitness, I just took a look at your ticket and see the original request was opened on March 15th and response was sent within 2 hours asking for details (timeline of events) for the order in question. It also appears your quick response 2 minutes after our request was grouped into the ticket status of (waiting for response) . None the less, we are happy to help get your account properly configured to your desired risk settings. I will need the timeline details of the order as I mentioned in my email to better understand what other apps and events interacted with the order to better assist you. I did update your ticket to stay in the queue in hopes that you will send those details. You can also reach me (Steve) or a member of our team at [email protected]. We are also happy to jump on a zoom call and help walk thru the configuration if that is needed. My apologies about the inconvenience and misunderstanding. Thank you,
May 20, 2021
We got this app to help automate fraud prevention. We had issues in the past with chargeback orders, mismatching address orders, etc. This app fit perfectly for what we needed. Even more, we ran into an issue with the address mismatch filtering portion of the app. I brought up the issue with the 10X support team. They immediately responded, took a look, were able to get to the core of the issue, and resolved it. It showed me they very much cared about their customers and helping them prevent fraud for their businesses. I would whole heartedly recommend this app and the creators to anyone!
Dec. 21, 2020
we are shopify experts and this is a MUST HAVE on every site we develop for any customer, sometimes you are trilled by getting a 1K order and then less thank trilled when you get the charge back, dont even think about it. this is the FIRST APP you need in ANY shopify STORE, great job guys!!!!
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