Fraud Scanner by TS Apps for Shopify

Fraud Scanner by TS Apps

Stop the scammers! Automatically cancel fraudulent orders!

Rating

3.7

feedback

27

Reviews

chart

#9,110

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    7%
  • Less than a month
    22%
  • Less than a year
    44%
  • More than a year
    19%

Reviews Summary

The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the app's ability to automatically cancel high-risk orders, saving them time and helping prevent fraud. The customer support is also praised for being responsive and helpful. However, some users have reported issues with the app, such as payment requests for past orders, lack of response from the support team, and incomplete order cancellations. Additionally, there are concerns about unclear legal customer consent requirements and poor technical documentation.

Highlights

Automatic cancellation of high-risk orders
Responsive customer support
Issues with payment requests for past orders
Incomplete order cancellations
Concerns about legal customer consent requirements and technical documentation

Rating Breakdown

  • 5
    85% (23 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    4% (1 ratings)
  • 1
    11% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Aug. 12, 2023

Tried the app, but had to uninstall it immediately as it asked me to pay for past orders, not for the future orders that will come in.

Using app

--

Total reviews

2

Average rating

1.0

5 / 5 Share

Oct. 24, 2022

Been using the app for a few months and it has been working great. Helps us identify possible fraud before we ship our products.

Using app

12 months

Total reviews

41

Average rating

4.3

1 / 5 Share

March 28, 2022

Terrible, does not work at all, buyer beware. If you try to hold orders to be processed after approval, app will simply complete the orders and process anyway. Non existent support team that does not respond to direct outreach or support requested through the all, I've tried 3 times. Uninstall and use a different app, not worth paying money for something that doesn't work and has non existent support for paying subscribers.

Using app

About 1 month

Total reviews

3

Average rating

2.3

Developer Reply

Hi Freedom Fitness, I just took a look at your ticket and see the original request was opened on March 15th and response was sent within 2 hours asking for details (timeline of events) for the order in question. It also appears your quick response 2 minutes after our request was grouped into the ticket status of (waiting for response) . None the less, we are happy to help get your account properly configured to your desired risk settings. I will need the timeline details of the order as I mentioned in my email to better understand what other apps and events interacted with the order to better assist you. I did update your ticket to stay in the queue in hopes that you will send those details. You can also reach me (Steve) or a member of our team at [email protected]. We are also happy to jump on a zoom call and help walk thru the configuration if that is needed. My apologies about the inconvenience and misunderstanding. Thank you,

5 / 5 Share

May 20, 2021

We got this app to help automate fraud prevention. We had issues in the past with chargeback orders, mismatching address orders, etc. This app fit perfectly for what we needed. Even more, we ran into an issue with the address mismatch filtering portion of the app. I brought up the issue with the 10X support team. They immediately responded, took a look, were able to get to the core of the issue, and resolved it. It showed me they very much cared about their customers and helping them prevent fraud for their businesses. I would whole heartedly recommend this app and the creators to anyone!

Using app

6 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Dec. 21, 2020

we are shopify experts and this is a MUST HAVE on every site we develop for any customer, sometimes you are trilled by getting a 1K order and then less thank trilled when you get the charge back, dont even think about it. this is the FIRST APP you need in ANY shopify STORE, great job guys!!!!

Using app

About 2 years

Total reviews

6

Average rating

3.2

All reviews

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