Fraud Scanner by TS Apps
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its effectiveness in automating fraud prevention and saving time for ecommerce merchants. The app is described as crucial, top-notch, and a must-have for any Shopify store, especially for preventing chargebacks and canceling high-risk orders. Users appreciate the excellent customer support provided by the app's team and the quick resolution of any issues that arise. Additionally, the app is commended for its affordability and ease of use, with some users mentioning that it has become an essential tool for their businesses. On the negative side, some users have reported issues with the app's functionality, such as being asked to pay for past orders instead of future ones, and experiencing difficulties with order processing and support responsiveness. These users express frustration with the app not working as expected and the lack of support from the team. Despite these drawbacks, the majority of reviews highlight the app's effectiveness in preventing fraud and streamlining order management, making it a valuable asset for ecommerce merchants.
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Tried the app, but had to uninstall it immediately as it asked me to pay for past orders, not for the future orders that will come in.
Hello economico, Our app has a monthly subscription fee which is based on the volume of orders your store gets. It is possible our way of deducing the volume of your orders (looking at the last year volume), isn't the best. We'd be happy to try and understand your current volume and make sure you're on an appropriate plan? We can be reached at [email protected].
Terrible, does not work at all, buyer beware. If you try to hold orders to be processed after approval, app will simply complete the orders and process anyway. Non existent support team that does not respond to direct outreach or support requested through the all, I've tried 3 times. Uninstall and use a different app, not worth paying money for something that doesn't work and has non existent support for paying subscribers.
Hi Freedom Fitness, I just took a look at your ticket and see the original request was opened on March 15th and response was sent within 2 hours asking for details (timeline of events) for the order in question. It also appears your quick response 2 minutes after our request was grouped into the ticket status of (waiting for response) . None the less, we are happy to help get your account properly configured to your desired risk settings. I will need the timeline details of the order as I mentioned in my email to better understand what other apps and events interacted with the order to better assist you. I did update your ticket to stay in the queue in hopes that you will send those details. You can also reach me (Steve) or a member of our team at [email protected]. We are also happy to jump on a zoom call and help walk thru the configuration if that is needed. My apologies about the inconvenience and misunderstanding. Thank you,
We got this app to help automate fraud prevention. We had issues in the past with chargeback orders, mismatching address orders, etc. This app fit perfectly for what we needed. Even more, we ran into an issue with the address mismatch filtering portion of the app. I brought up the issue with the 10X support team. They immediately responded, took a look, were able to get to the core of the issue, and resolved it. It showed me they very much cared about their customers and helping them prevent fraud for their businesses. I would whole heartedly recommend this app and the creators to anyone!
we are shopify experts and this is a MUST HAVE on every site we develop for any customer, sometimes you are trilled by getting a 1K order and then less thank trilled when you get the charge back, dont even think about it. this is the FIRST APP you need in ANY shopify STORE, great job guys!!!!
One of the most important apps to have you installed in your store. The customer support is top notch, and the app works without you having to monitor anything. We run a multi-million dollar brand and this app has provided to be crucial. Plus, there recent feature additions make it even more powerful. Don't look elsewhere if you need a fraud app - this is it.
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