Fraud Scanner by TS Apps
The reviews are overwhelmingly positive about the app’s core fraud-prevention and order-cancellation functionality. Many merchants say it helps identify risky orders before fulfillment, automatically cancels high-risk or fraudulent orders, and saves significant time by reducing manual review. Several reviewers also praise the app’s ease of setup, automation, affordability, and the value it provides in preventing chargebacks and protecting their stores. Support is another major strength for satisfied users, with some describing the team as responsive, helpful, and willing to investigate and resolve issues quickly. The negative reviews focus on reliability, support, and pricing concerns. A few users report that the app does not behave as expected, such as completing orders instead of holding them for approval or still sending order confirmations that require manual checking. Others complain that support is unresponsive or effectively nonexistent, which is especially frustrating for paying customers. There is also criticism about the pricing model, particularly being charged for past orders rather than future ones. Overall, the app is seen as highly useful when it works properly, but a small number of users experienced serious functional or support-related problems.
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Tried the app, but had to uninstall it immediately as it asked me to pay for past orders, not for the future orders that will come in.
Hello economico, Our app has a monthly subscription fee which is based on the volume of orders your store gets. It is possible our way of deducing the volume of your orders (looking at the last year volume), isn't the best. We'd be happy to try and understand your current volume and make sure you're on an appropriate plan? We can be reached at [email protected].
Been using the app for a few months and it has been working great. Helps us identify possible fraud before we ship our products.
Terrible, does not work at all, buyer beware. If you try to hold orders to be processed after approval, app will simply complete the orders and process anyway. Non existent support team that does not respond to direct outreach or support requested through the all, I've tried 3 times. Uninstall and use a different app, not worth paying money for something that doesn't work and has non existent support for paying subscribers.
Hi Freedom Fitness, I just took a look at your ticket and see the original request was opened on March 15th and response was sent within 2 hours asking for details (timeline of events) for the order in question. It also appears your quick response 2 minutes after our request was grouped into the ticket status of (waiting for response) . None the less, we are happy to help get your account properly configured to your desired risk settings. I will need the timeline details of the order as I mentioned in my email to better understand what other apps and events interacted with the order to better assist you. I did update your ticket to stay in the queue in hopes that you will send those details. You can also reach me (Steve) or a member of our team at [email protected]. We are also happy to jump on a zoom call and help walk thru the configuration if that is needed. My apologies about the inconvenience and misunderstanding. Thank you,
We got this app to help automate fraud prevention. We had issues in the past with chargeback orders, mismatching address orders, etc. This app fit perfectly for what we needed. Even more, we ran into an issue with the address mismatch filtering portion of the app. I brought up the issue with the 10X support team. They immediately responded, took a look, were able to get to the core of the issue, and resolved it. It showed me they very much cared about their customers and helping them prevent fraud for their businesses. I would whole heartedly recommend this app and the creators to anyone!
we are shopify experts and this is a MUST HAVE on every site we develop for any customer, sometimes you are trilled by getting a 1K order and then less thank trilled when you get the charge back, dont even think about it. this is the FIRST APP you need in ANY shopify STORE, great job guys!!!!
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