Fraud Control
Block known fraud and automate operations to maximize revenue.
Rating
2.5
feedback
18
chart
#3,482
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
50%
-
Less than a day
28%
-
Less than a month
11%
-
Less than a year
0%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify App are mixed, with some users finding it useful for creating rules to prevent fraudulent activities and blocking suspicious orders. However, there are several complaints about the app's functionality and usability. Users have reported issues with the visibility of the 'Rules' submenu, difficulty in creating rules, and lack of effectiveness in stopping fraudulent activities. Some users also mentioned that the app is not helpful without Shopify Payments and lacks essential features like blocking by IP address. On the positive side, users appreciate the ease of creating rules and the fraud control analytics provided by the app.
Highlights
Review RSS Feed
All reviews
Feb. 2, 2026
There is no option to block the whole domain from which the fraudulent transactions / abandoned fake baskets come from. In my case it's @example.com . Multiple different emails from this domain. I cannot possibly block each and every fake email address, I would like to block the whole 'example' domain. Also, there is no option to block specific names/customers.
Dec. 26, 2025
The app is useful if you take the time to understand and configure the rules correctly. Managing the messaging shown to customers when a checkout is blocked is important, as the default language is too soft for effective deterrence. One major drawback is the lack of visibility into who is actually being blocked at checkout. All blocked users remain anonymous, so you only see aggregate counts rather than actionable detail. Greater transparency here would significantly improve the product. Lastly, you can edit what the blocked customer sees by searching the language for "Decision rule block"
Dec. 18, 2025
A bot is using my store to test stolen credit cards. I contacted Shopify support about it and they said to install this app and it'll help to stop the attacks. Well, this app does nothing to stop the attacks from happening. I'm still getting hundreds of abandoned carts with card details and fraudulent orders are still getting through.
Dec. 18, 2025
"Rules" does not show, even after refreshing the page many times as one person suggested. This app is broken.
Dec. 15, 2025
To access this app’s functionality, you need to open the “Rules” submenu from the left-hand navigation. Unfortunately, this submenu does not always appear and may require refreshing the browser tab. Additionally, pinning the app to navigation can cause it to disappear entirely. If this happens, you’ll need to locate the app via search, open the (…) menu in the upper-right corner, and unpin it from navigation. After refreshing your browser and reopening the app from search, Fraud Control should reappear in the left-hand menu under Apps. At that point, another refresh is often required before the Rules submenu becomes visible.
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