FraudBlock Fraud Prevention
Automatically cancel high-risk orders to prevent fraud
Rating
4.4
feedback
40
chart
#252
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
10%
-
Less than a month
18%
-
Less than a year
30%
-
More than a year
35%
Reviews Summary
The reviews for the FraudBlock Fraud Prevention app on Shopify are overwhelmingly positive, with many users praising its effectiveness in automatically canceling and refunding high-risk orders. Users appreciate the time and money saved by using the app to prevent fraudulent transactions and chargebacks. The customer support is highlighted as responsive and helpful, with users mentioning quick responses and assistance in setting up custom rules. Additionally, the ease of use and peace of mind provided by the app are commonly mentioned in the reviews. However, some users have raised concerns about the lack of certain features like a blacklist option and issues with currency conversion leading to chargebacks.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 26, 2024
Perfect! I had questions during configuration and was guided through the personalization of customer emails. Thank you very much for your patience. The application does the job. Great.
May 12, 2024
This is the best app thank you!! I been having this app over 2 years and i love it keep up the good work!!!
Jan. 11, 2024
I recommend using "No Fraud Fraud Protection", has everything I need and customer service is friendly. You can ***only*** get the Blacklist option via request. And even after request there is no convenient button to use so you always have to use the link they give you. Pretty basic need for a "fraud app", but no - they don't have it
As you mention, the app has a blacklist feature, so I'm not sure why you're saying "they don't have it"? Providing false information in reviews really doesn't help anyone.
Sept. 2, 2023
Lightning fast customer support and super helpful with customer support ideas for contacting customers
March 28, 2023
FraudBlock Fraud Prevention will cancel the order and refund the customer but with 3rd party fulfillment networks that fulfill immediately after the order is placed, doesn't detect. I lost $3,000+ depending on this app to do this job when I should have done my own due diligence.
FraudBlock sends a "cancel fulfillment" request to all third-party fulfillment providers via Shopify. If the fulfillment provider doesn't respect this request, they would need to fix their fulfillment service implementation, there's unfortunately nothing we can do to fix someone else's code.
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