FraudBlock Fraud Prevention
The reviews are overwhelmingly positive, with most merchants praising the app for automatically detecting, cancelling, and refunding fraudulent or high-risk orders. A major benefit mentioned repeatedly is the reduction in chargebacks, payment fees, manual order management, and stress, especially for stores dealing with frequent fraud attempts. Many reviewers also highlight that the app is easy to set up, works reliably, and saves time by automating a process they previously handled manually. Customer support is another strong point, with multiple users describing the team as fast, helpful, patient, and willing to assist with custom rules or configuration. The negative feedback is limited but important. A few reviewers note that the app may not work well in every fulfillment setup, especially when third-party fulfillment networks process orders immediately before fraud can be detected. Others mention missing features such as a blacklist option, slow loading when managing whitelist settings, or that the app mainly excels at one core function rather than offering broader fraud-management capabilities. Overall, the sentiment is strongly favorable, but the main concerns center on edge cases, feature limitations, and workflow compatibility.
Great app and great customer service! Definitely recommend using it!
Very good app for blocking unacceptable customers
Works flawlessly. "Automatic refunds - automatically refund/void the customer's payment" If you get hit with chargebacks, this is a must. While shopify will block any high risk order anyway, this fraud filter cancels the payment so you don't get a chargeback. It also emails the customer on the email they checked out with to inform them its cancelled. Very important if you sell digital items. This APP is a must if you are targeted by scammers.
Perfect! I had questions during configuration and was guided through the personalization of customer emails. Thank you very much for your patience. The application does the job. Great.
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