Drumcode 2 review for FraudLabs Pro Fraud Prevention
June 23, 2016
Outstanding. Plugs in easily to every day work - and has so far caught several orders which would otherwise have gone straight to our fulfilment house, only for goods to be dispatched, and chargebacks raised. Looking at the historical data of chargebacks we have lost, I am able to set specific rules which match the previous fraudulent orders. (location / order value / fraudscore etc.) and then rather than simply refusing the order - we can manually review them by contacting the customer if something looks suspect prior to capturing the payment. I had a little trouble setting it up at first as i had to change a couple of things for it to work with our fulfilment company's settings - but the customer support was fast, devoted to finding a solution, and I now have a system where i don't have to worry about high-risk orders being processed automatically whilst i am away on business. Thank you SK for your email support - and helping me to get this all functioning!