Rating
4.0
feedback
26
chart
#6,624
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
12%
-
Less than a year
12%
-
More than a year
19%
Reviews Summary
The reviews for the FraudLabs Pro app are mixed, with both positive and negative feedback from users. Positive aspects include the app being easy to use, effective in identifying fraud, and providing added security for online stores. Users appreciate the responsive support staff and the various rules and options available for fraud checks. On the other hand, negative reviews mention issues with customer service, overpricing, bugs in the system, and cases where the app failed to detect real fraud, leading to chargebacks. Some users also expressed dissatisfaction with the app's performance compared to other fraud prevention services like NoFraud or Signified.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 5, 2022
Free advice : don't bother....overpriced, not reliable service. Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.
Can you email us, [email protected], the details of the issues? So that we can assist you with the issues, maybe it's just a configuration matter.
March 20, 2021
The customer service is horrible. I was charged a monthly fee and should not have been. reached out and was told I have to contact Shopify for a refund. everyone knows shopify doesn't refund directly for apps the actually app company has too, its in writing everywhere on shopify support. I even provided this proof to the rep I spoke to. Please find another app to use.
We had agreed on the refund on the first reply to your email. And, we had also politely requested you to contact Shopify via the chat/email to initiate the refund process. (For this, we have also re-confirmed the refund process with Shopify Team, and this would be the right process). Anyway, can you please contact Shopify team via the chat/email at your account to initiate the refund? So that we can close the issue.
Oct. 5, 2020
The FlaudLabs Pro app has been an excellent addition to the Reinforced Bed Company's website, giving us more protection/security in mind for both us and our customers.
Nov. 25, 2019
I use this app and it is amazing. I recommend it to everyone because is very useful. Help accurately to identify any fraud.
Nov. 2, 2018
Flagged normal orders, even orders I manually took the payment on. and didn't flag real fraud, pointless, worse then the built in shopify system. I was looking for something to automatically cancel high risk orders, this cant even find them.
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