FraudLabs Pro Fraud Prevention
The reviews for the FraudLabs Pro app are mixed, with both positive and negative feedback from users. Positive aspects include the app being effective in detecting fraud, providing additional security for both the merchants and customers, and having responsive support staff. Users appreciate the ease of installation and the cost-effectiveness, especially for small stores. On the other hand, negative feedback revolves around issues with customer support, rejection of orders from whitelisted customers, and compatibility errors with certain store types. Some users also mentioned false alarms and bugs in the app's functionality, leading to frustration and dissatisfaction.
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This app rejects orders from whitelisted customers. I haven't bothered telling the vendor because they still haven't responded to my last support request from over two months ago. And the path to upgrade is impossible to navigate.
Great App works just like it says. Have to give it some time for you to get used to. Think of it as an advanced part of Shopify's fraud detection
Install went smooth. Initial setup with name and email filters smooth. So far so good after 1/2 hr. App has many additional features of which I am not using yet. Lets wait and see how it performs.
We have a huge fraud problem in our company. the scammers and using people cards to make purchases so all the info is correct besides the emails and phone number so it still pushing the orders through as not fraud because they are using people real info and card and doing charge backs to a scammer card that are a dupe of the customers card so the chargeback money is going to the scammer. so does this app work for fraud orders NO it does not.
Can you please contact us with the transaction IDs so we can review the rules and the settings you use?
wont work, perhaps not compatible with plus stores? Uninstalled and reinstalled still errors says to uninstall
Can you please contact us at [email protected] with your shop domain? We should be able to resolve your issue immediately.
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