FraudLabs Pro Fraud Prevention
Fraud detection solution to minimize the chargebacks
Rating
4.2
feedback
13
chart
#4,860
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
8%
-
Less than a month
23%
-
Less than a year
8%
-
More than a year
15%
Reviews Summary
The reviews for the FraudLabs Pro app are mixed, with some users experiencing smooth installation and setup, appreciating the additional features, and finding it useful for fraud prevention. However, there are negative reviews highlighting issues with compatibility, errors, lack of response to reported problems, false alarms, and overpricing. Some users also mentioned concerns about the app automatically capturing payments before order fulfillment. Overall, the app seems to provide good security measures and options for fraud checks, but there are areas that need improvement in terms of reliability and customer support.
Highlights
Review RSS Feed
All reviews
May 21, 2026
Great App works just like it says. Have to give it some time for you to get used to. Think of it as an advanced part of Shopify's fraud detection
Nov. 23, 2025
Install went smooth. Initial setup with name and email filters smooth. So far so good after 1/2 hr. App has many additional features of which I am not using yet. Lets wait and see how it performs.
Sept. 23, 2024
We have a huge fraud problem in our company. the scammers and using people cards to make purchases so all the info is correct besides the emails and phone number so it still pushing the orders through as not fraud because they are using people real info and card and doing charge backs to a scammer card that are a dupe of the customers card so the chargeback money is going to the scammer. so does this app work for fraud orders NO it does not.
Can you please contact us with the transaction IDs so we can review the rules and the settings you use?
July 29, 2024
wont work, perhaps not compatible with plus stores? Uninstalled and reinstalled still errors says to uninstall
Can you please contact us at [email protected] with your shop domain? We should be able to resolve your issue immediately.
July 5, 2022
Free advice : don't bother....overpriced, not reliable service. Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.
Can you email us, [email protected], the details of the issues? So that we can assist you with the issues, maybe it's just a configuration matter.
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