FraudLabs Pro Fraud Prevention
The reviews are mixed, but lean positive overall. Many merchants praise the app for being easy to install, simple to configure, and effective as an added layer of fraud protection. Positive comments highlight useful rule options, cost effectiveness, free plans for smaller stores, and responsive support in some cases. Several reviewers say it helps them feel more secure and works well as a practical fraud-checking tool. Negative feedback centers on reliability and support. Some users report false positives, including legitimate orders being rejected, and others say the app fails to catch sophisticated fraud or causes errors during use. A few reviews mention bugs, confusing upgrade paths, compatibility issues, and poor or absent customer support. Overall, the app seems valuable for basic fraud screening, but inconsistent performance and support are recurring concerns.
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This app rejects orders from whitelisted customers. I haven't bothered telling the vendor because they still haven't responded to my last support request from over two months ago. And the path to upgrade is impossible to navigate.
Great App works just like it says. Have to give it some time for you to get used to. Think of it as an advanced part of Shopify's fraud detection
Install went smooth. Initial setup with name and email filters smooth. So far so good after 1/2 hr. App has many additional features of which I am not using yet. Lets wait and see how it performs.
We have a huge fraud problem in our company. the scammers and using people cards to make purchases so all the info is correct besides the emails and phone number so it still pushing the orders through as not fraud because they are using people real info and card and doing charge backs to a scammer card that are a dupe of the customers card so the chargeback money is going to the scammer. so does this app work for fraud orders NO it does not.
Can you please contact us with the transaction IDs so we can review the rules and the settings you use?
wont work, perhaps not compatible with plus stores? Uninstalled and reinstalled still errors says to uninstall
Can you please contact us at [email protected] with your shop domain? We should be able to resolve your issue immediately.
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