FraudLabs Pro Fraud Prevention
The reviews for the FraudLabs Pro app are mixed, with both positive and negative feedback from users. Positive aspects include the app working effectively in detecting fraud, providing additional security for both the merchants and customers, and being cost-effective for small stores. Users appreciate the ease of installation and the responsive support staff. On the other hand, negative themes include compatibility issues with certain store types, errors and bugs in the app, false alarms triggering, and lack of reliability in service. Some users also mentioned the app being overpriced for the features it offers.
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Great App works just like it says. Have to give it some time for you to get used to. Think of it as an advanced part of Shopify's fraud detection
Install went smooth. Initial setup with name and email filters smooth. So far so good after 1/2 hr. App has many additional features of which I am not using yet. Lets wait and see how it performs.
We have a huge fraud problem in our company. the scammers and using people cards to make purchases so all the info is correct besides the emails and phone number so it still pushing the orders through as not fraud because they are using people real info and card and doing charge backs to a scammer card that are a dupe of the customers card so the chargeback money is going to the scammer. so does this app work for fraud orders NO it does not.
Can you please contact us with the transaction IDs so we can review the rules and the settings you use?
wont work, perhaps not compatible with plus stores? Uninstalled and reinstalled still errors says to uninstall
Can you please contact us at [email protected] with your shop domain? We should be able to resolve your issue immediately.
Free advice : don't bother....overpriced, not reliable service. Some bugs ( ex. after review order , automatically capture the payment, regardless of order status - such order is not fulfilled yet ). Tons of false alarms, overpriced for simple database software. Update : still no response for reported issues, while app continue crappy service : 'internal server error' , false fraud triggering. Again : this is totally worthless.
Can you email us, [email protected], the details of the issues? So that we can assist you with the issues, maybe it's just a configuration matter.
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