Kreative Kollections By KC review for FraudLabs Pro Fraud Prevention
March 20, 2021
The customer service is horrible. I was charged a monthly fee and should not have been. reached out and was told I have to contact Shopify for a refund. everyone knows shopify doesn't refund directly for apps the actually app company has too, its in writing everywhere on shopify support. I even provided this proof to the rep I spoke to. Please find another app to use.
We had agreed on the refund on the first reply to your email. And, we had also politely requested you to contact Shopify via the chat/email to initiate the refund process. (For this, we have also re-confirmed the refund process with Shopify Team, and this would be the right process). Anyway, can you please contact Shopify team via the chat/email at your account to initiate the refund? So that we can close the issue.
