Fokkio Free Gift With Purchase
The Shopify App has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer service and support provided by the team. Users appreciate the app's ease of use, reliability, and the ability to add automatic gifts to their store seamlessly. The support team is praised for being responsive, helpful, and quick to assist with any issues or customization requests. Some users mentioned specific instances where the support team went above and beyond to resolve issues promptly and efficiently. However, there were a few minor issues reported, such as compatibility with other platforms like ShipStation and occasional glitches that were quickly addressed by the support team.
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The team helped us set everything up properly and made the whole process much easier. They have been very patient with all of our questions, always respond quickly, and make sure every issue is fully resolved. We really appreciate their support and the overall reliability of the app. It has been a great experience working with them.
This app is the only one we could find that could exclude purchases with a certain type of product. The advance conditions are very robust and Fokkio helped me figure out what logic I needed to make it work. The interface is user friendly and the customer service is amazing!
The customer service is fantastic and overall I like this app a lot. My only issue is that ShipStation does not import the "Free Gift" at $0 and it shows up as a full price item on invoices printed through ShipStation. This caused an issue for us since customer's thought they were still being charged. We solved this by putting the Free Gift at $0 (rather than with a discount price) so it's imported into ShipStation at 0$ and the developers were able to edit the code so that the free gift cannot be added to cart outside the app adding it to cart.
The support team is responsive and quick to assist whenever needed. Highly recommend for anyone looking to add automatic gifts to their store.
12/10 experience with Customer Support. Super responsive! Whenever I was needing to figure out how to add a product to the customers cart automatically and also needed it to be free, I reached out via chat and their team did this for me within 5 minutes. Absolute best app experience I've had! Will definitely use this plug-in for upcoming sales and specials.
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