All reviews

Rating Breakdown

  • 5
    87% (33 ratings)
  • 4
    5% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (3 ratings)

Reviews with Text

  • 76% (29)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 23, 2025

highly, highly recommend this app - this has got to be one of the best ever customer support i have ever experienced. the team, but mainly Serhii Mishchenko really - has been so patient and kind enough to explain all questions and find any solution for our specific challenge, that has not already been built.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 17, 2025

Using app

13 days

Total reviews

5

Average rating

4.2

4 / 5 Share

Dec. 16, 2025

Using app

About 2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Dec. 12, 2025

Store

OOTDY

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

Vraiment une application que je recommande fortement. Le service client est réactif et de très bonne aide pour les nons initiés comme moi. L'application fonctionne parfaitement ! MERCI à vous

Using app

2 days

Total reviews

4

Average rating

5.0

4 / 5 Share

Dec. 3, 2025

Store

Masami

Using app

7 months

Total reviews

9

Average rating

4.9

5 / 5 Share

Dec. 2, 2025

Customer support is wonderful. I asked something so complicated to Serhii Mishchenko. He is very kind and very patient to listen to me and is going to add new feature. I highly recommend to use this app. Thank you so much!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 1, 2025

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

As we started to roll out our Cyber weekend deals I found several glitches with our free gift offer powered through Fokkio. I was in a complete panic. But Serhii Mishchenko helped trouble shoot the issues quickly and efficiently. I use several apps on my site, but none have compare with the service I have received from Fokkio. Well done!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

great customer service!

Store

Swaravo

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2025

Support is fast and active

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 13, 2025

I highly recommend the Fokkio team. Their support in setting up our automatic gift promotion was excellent, and they demonstrated a strong willingness to quickly address our business needs. When we brought up a bug/feature request—specifically the popup notice remaining after an item was removed—they immediately committed to working on it and delivered a solution quickly (implementing an auto-close timer and resolving a cart-closing issue). They were also highly responsive to feedback, promptly adjusting the auto-close delay from 2 to 8 seconds upon request. Their speed and flexibility in making additions and changes were crucial to meeting our objectives.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 13, 2025

Very ease to set up. Customer service is excellent! So happy to have found this app!

Using app

About 19 hours

Total reviews

4

Average rating

5.0

1 / 5 Share

Nov. 11, 2025

doesnt work

Using app

2 days

Total reviews

6

Average rating

1.0

Developer Reply

We sincerely apologize for this inconvenience. Please let me know how we can help improve your experience The reason it didn’t work earlier is that you had reached the limit of free orders on the Free Plan. We sent you two emails about this. I can now see that you’ve successfully upgraded your plan, and everything appears to be working correctly.

5 / 5 Share

Nov. 11, 2025

A must have App. Easy to use. Support is the best! Looking forward for new features and apps from this team.

Using app

About 6 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 3, 2025

Their reponse time is very quick and the service team helped us go through and solve the problem step by step. Thank you!

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

Great app and very helpful support! We use Fokkio Free Gift to automatically add a free product to the cart once customers reach a certain order value. The setup is straightforward, and the support team responds quickly and professionally. They helped us with theme-related adjustments until everything worked perfectly. Highly recommended for anyone running gift or threshold promotions in Shopify!

Using app

About 16 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 23, 2025

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 22, 2025

The app is very flexible and the team is extremely helpful. If something is not working properly, they help you and fix it very fast if it's on their side. I love working with Fokkio.

Store

LIT

Using app

4 months

Total reviews

5

Average rating

4.2