Dr Free Gift, BOGO Buy X Get Y
Dr Free Gift, BOGO Buy X Get Y Shopify App-...
Rating
4.6
feedback
98
chart
#829
All reviews
Rating Breakdown
July 22, 2022
These guys were able to help me out greatly! Loving the support and app! One of the best ways to increase AOV that I can think of
Thank you so much for your amazing review! We're happy to help and hope our next feature releases will help the app be even more valuable for your shop :)
July 14, 2022
Very easy to ask for help and achieve it. I reached out and the issue was resolved immediately. I hope the app generates lots of sales.
Thank you so much for your wonderful review! It was a pleasure for us to assist you and we look forward to working with you in the future.
July 2, 2022
Exactly what I was looking for. An app that is affordable, easy to set up & customize that adds the free gift automatically at $0. No discount code needed.
Thank you for your wonderful review :) We really appreciate your support! Please don’t hesitate to reach out if you need help.
July 1, 2022
Fantastic app! The support is also great and very helpful! I really love the app, will continue to use it for sure!
Thank you for your wonderful review! It was a pleasure for us to assist you and we look forward to working with you in the future.
May 26, 2022
Awesome performance, outstanding support, responding very quickly! We in our team highly recommend this app!
Thank you for your wonderful review :) We're always happy to help and look forward to working with you in the future!
May 15, 2022
This app is really helpful to get AOV up. We tested this for a week and now with some customer visual improvements its giving better result. Cheers!
Thank you for your amazing review and I'm very happy to hear that the app is working well for you! Please don't hesitate to reach out when you need help.
May 3, 2022
This app works great and it's really handy that you an implement multi-tier shipping goals! Also, customer support is super fast, helpful, and friendly!.
Thank you so much for your amazing review! I appreciate your support for our app, I hope that I'll be able to help you again in the future.
May 3, 2022
We really got something to say! We wrote a "critical" review a few days ago. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ Well, this is the UPDATE: Not even 5 hours later, the Dev "Yavor" contacted us via e-mail with not only apologizing, he offered to help us fix the bug. But we did'nt see the mail at this time. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀Not even 8 hours later, he wrote another e-mail in which he literally asked to help us and let him fix this issue, since there were no one before who experienced this. He was really trying to help! So we followed his instructions and also provided him an idea of what our devs think could be the issue (what is actually hard to tell, because we dont have access to his source code). ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀He have done his things and tested around. After 15 minutes he found that there is an incompatiblity with another app we are using. He directly understood our unique store concept and the complicated usecase & functionality of the app he detected as incompatible. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀Final solution: He took several hours of his private time to change his code (ShopDoc's Free Gift on cart App-code), so we and other customers using the same incompatible app (wont tell the name here), wont experience this bug anymore, while using ShopDocs Free Gift App. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀We've never experienced this quick help & serious effort from any other App Support. Not even these, where we pay $400+ a month. I think at this point, I dont have to explain anyone who reads this, how rare this kind of customer support is these days. But ShopDocs actually cares about their customers! You've now earned some loyal customers. Big thanks & best regards from Germany.
I am very sorry that you had to experience any issue at all due to our app. I am also extremely grateful for your help during the troubleshooting process, and for your thoughtful feedback. Thank you for allowing us to serve the needs of your shop once again. I look forward to working with you in the future!
April 24, 2022
Was exactly what I was looking for, and they were very helpful when I was experiencing technical difficulties. Great service and app!
Thank you so much for sharing your review! I was happy to help and I look forward to working with you in the future.
April 20, 2022
Amazing app! Support was so awesome, quick and very helpful! Highly recommend!!! The best of it's kind.
Thank you for your review! It was a pleasure for me to help and please don't hesitate to reach out.
April 18, 2022
This app is really easy to use and integrate! If you add in the Pro Version you can scale your promotions effortlessly. Plus, if you need support- they are fast, helpful, and thorough.
Thank you for your amazing review! It was a please to help you customize the app in a way that it fits your shop's needs and I look forward to working with you in the future.
April 18, 2022
Wow, the support for this app is insane. I had responses so fast I couldn't even keep up. The owner of this company is going to make a bunch of apps and be explosive in his growth due to how attentive he is with his customers, makes sure the apps does what it says it does and even went above and beyond to answer questions that didn't have to do with the app. 10/10 recommend and can't wait to use them and recommend them to others! We've already seen amazing results in just three days and our AOV is up!
Thank you for the amazing review! I'm very happy that the app is working well for you and I look forward to working with you in the future.
March 24, 2022
The best and the very easy app! They helped us immediately and change some details (colors) for gifts options that now looks better on our website :)
Thank you so much for your review! It was a pleasure for me to assist you and I look forward to working with you in the future. Please don't hesitate to reach out.
March 9, 2022
I must have gone through about 50 useless terrible looking apps before finding this one. It does everything I need it to and more and is 100% customisable, fits perfect within my theme and the support was instant and extremely helpful! Highly recommend!
Thank you for your amazing review :) I'm happy that you liked the app and I hope that it will prove to be beneficial for your shop!
Feb. 24, 2022
Very good app. Nice looking and easy to setup. Especially the customer support was one of the best support experiences of my life. Problem solved in minutes(!). Thank you!
Thank you for your wonderful review! It was a pleasure to help improve the app’s integration with your theme. Please don’t hesitate to reach out in the future!
Feb. 4, 2022
This app works great! It's easy to set up, and we had no issues with launching our free gift promotion. The app developer is one of the most helpful and responsive Shopify developers I've ever dealt with. They were eager and quick to implement a feature I had suggested for the app.
Thank you for your amazing review! I’m happy that the app is working well for you and I look forward to working with you in the future.
Jan. 31, 2022
Great App... I replaced Ultimate Special Offers with this app, and it's way more integrated. Yavor at ShopDocs get's back pretty much instantly with questions and concerns. This is what customer support looks like in 2022.
Thank you for your wonderful review! It was a pleasure to help you customize the app to fit your shop's needs and I look forward to working with you in the future.
Jan. 26, 2022
The BEST customer service you could ask for. Yavor helped us customize the app to our brand and was persistent to make it work with our custom theme. We could not be happier and cannot wait to get started increasing AOV and conversion rates with free gifts!
Thank you so much for your review! Your patience was much appreciated while we were fine-tuning the app to your theme. I hope you'll see great results as well and I look forward to working with you in the future.
Jan. 2, 2022
App was really easy to set up and get things going. I needed a couple of items to not ever qualify for free gifts and I reached out and was able to get things taken care of quickly. Customer service is top notch. I'm excited to see how this app takes care of things a little bit easier in adding free gifts to the cart for my customers. Highly recommend!
Thank you for your wonderful review! It was a pleasure helping you with the app and I look forward to working with you in the future.
Dec. 7, 2021
TLDR: Superb Customer Service that helped provide a solution to our needs within a very short period of time. We tried out this app for the main purpose of - Adding a free gift with min. order purchase (As part of Christmas and Year End promotions). Due to the other app we were using - providing product add-ons, it caused some incompatibility due to the prices added by the other app. We wrote it to the developer and he manage to push a workaround live for us within hours - which we thought would usually take more custom development to do. With that, we managed to push out our promotions successfully and overall i'm impressed with the help provided, as well as valid concerns raised by the developer to prepare us for any issues we may need to troubleshoot. - App also meets our requirements so we are very satisfied. Highly recommended!
Thank you so much for your review! I'm happy that I was able to help. It doesn't happen every time, thankfully in your case we were able to consume the extra data and improve the app's functionality to meet your needs. I'm looking forward to working with you in the future.