HUE Free Gifts Upsell

Thank you so much for your wonderful feedback 😊 We’re delighted to hear that you’re enjoying the app and finding it valuable for your BOGO offers. It’s also great to know that our support team has been responsive and helpful throughout your experience. Your recommendation truly means a lot to us 💙 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. -Helixo Support Team

Thank you so much for taking the time to leave us a 4‑star review. We truly appreciate your feedback and are glad to know you had a positive experience with us. Your input helps us improve, and we’d love to learn what we could do to make your next experience a 5‑star one. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your kind words! 💙 We're really happy to hear that you had a great experience with our app support. Smriti will be delighted to know that her assistance made the process smooth and easy for you. Providing clear guidance and making things simple for our users is always our priority, and your feedback truly means a lot to us. Thank you again for your support and for taking the time to share your experience! 😊 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. -Helixo Support Team

Thank you so much for your kind words! 😊 We’re really glad to hear that you’re enjoying the app and found our customer support cooperative and helpful. Your recommendation means a lot to us, and we’re always here if you need anything further 💜 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. -Helixo Support Team

Summary: UI issues were due to store-specific widget placement; response was delayed due to a festive holiday, though support was active. Hi, I’m really sorry for the experience you had - I completely understand how frustrating this must have felt. From our review, the issues you faced (claim gift section blocking the page were largely due to how the widget was positioned on your theme. In certain placements (like header), this can affect how the UI behaves. With the correct positioning, these issues can be resolved and are not something most merchants experience. Regarding support, there was a delay due to a festive holiday, but our team was still actively responding and trying to assist you. That said, we agree we should have been faster and clearer in diagnosing and fixing this for you. We also noticed the app was uninstalled quickly, which didn’t give us enough time to complete a full live check and fix everything for you. We’ve taken this seriously and are improving: 1. Clearer guidance on widget placement to avoid UI conflicts 2. Better handling of offer display across cart/products 3. Improvements around claim experience and usability If you’re open to giving us another chance, I’ll personally take ownership and ensure everything is set up correctly for your store. Thank you for your honest feedback - it truly helps us improve. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. Warm Regards, Athira Customer Support Lead at Helixo