HUE Free Gifts Upsell

Summary: UI issues were due to store-specific widget placement; response was delayed due to a festive holiday, though support was active. Hi, I’m really sorry for the experience you had - I completely understand how frustrating this must have felt. From our review, the issues you faced (claim gift section blocking the page were largely due to how the widget was positioned on your theme. In certain placements (like header), this can affect how the UI behaves. With the correct positioning, these issues can be resolved and are not something most merchants experience. Regarding support, there was a delay due to a festive holiday, but our team was still actively responding and trying to assist you. That said, we agree we should have been faster and clearer in diagnosing and fixing this for you. We also noticed the app was uninstalled quickly, which didn’t give us enough time to complete a full live check and fix everything for you. We’ve taken this seriously and are improving: 1. Clearer guidance on widget placement to avoid UI conflicts 2. Better handling of offer display across cart/products 3. Improvements around claim experience and usability If you’re open to giving us another chance, I’ll personally take ownership and ensure everything is set up correctly for your store. Thank you for your honest feedback - it truly helps us improve. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. Warm Regards, Athira Customer Support Lead at Helixo

Merci beaucoup pour votre message si chaleureux 😊 Nous sommes vraiment ravis de lire vos mots et de savoir qu’Amrutha a pu vous accompagner avec patience et engagement. Elle sera très touchée par votre retour, qui reflète parfaitement l’attention que nous souhaitons offrir à chacun de nos utilisateurs. Votre encouragement compte énormément pour nous, et nous serons très heureux d’avoir de vos nouvelles et de suivre vos futures réussites 🚀 En cas de besoin, n’hésitez pas à nous contacter via le chat de l’application ou par email à [email protected]. Nous sommes toujours là pour vous aider.

Thank you so much for your kind words! We’re really glad to hear that you found the app easy to use and our support helpful. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your kind feedback! We're really happy to hear that Amrutha was able to resolve your website issue quickly. I'll be sure to share your appreciation with her — it will definitely make her day! If there's anything you'd like to refine further, you can reach us at [email protected] or via our in-app chat. - Helixo Support Team