Inner Nerd review for Easy Watermarks | Engage
Oct. 11, 2021
Support is poor! Doesn't apply stickers correctly, no way to manage collections or product stickers. Applies multiple stickers incorrectly to the same image making products look poor. Removes product tags. Support is ineffective and has a terrible response time. You'll have to troubleshoot your own problems. Don't count on them fixing anything. You'll waste more time than it's worth. Save yourself the money and time.
Hi, sorry to hear this. Our support service is from Monday to Friday, and we responded on Monday, as we received the request on Saturday. We also provided guidance in the past months to rename your sticker from 'wandavision' to a different name in order to be compatible with our tagging system. We also provide a restore feature so you can always put back one or more of your original photos anytime. We always provide tech support, but some issues require additional information before we can proceed to produce a fix or update for some specific use-case. We do expect to be given a reasonable amount of time in order to investigate a case to find the correct solution. Although our support isn't instantaneous, we do provide precise solutions and can deploy script updates very quickly for our users.
