Trucks R Us review for FreightClub | Ship LTL&Parcel
Sept. 21, 2023
Zero customer support. A carrier charged me almost $1,000 in overages. Freight Club can’t seem to explain exactly why I was charged this and doesn’t seem to have any well procedures for handling overages/refunds. To make matters worse, Freight Club takes days to respond to each email, then a different person responds to each message (and clearly doesn’t read the full message history), and will not provide support by phone.
We're truly sorry to hear about your negative experience with Freight Club, and we understand your frustration. Your feedback is important to us, and we take it seriously. We have escalated this to our senior management team, who are looking at it urgently. Please expect a response from the team via email. Thank you for your feedback. The Freight Club Team
