FreightClub | Ship LTL&Parcel

Jason, Malcom, and the entire FC team have been incredible. Great communication & their application is ideal, easy to use and syncs perfectly with Shopify.

Very easy to use and sync with Shopify! Support is great as well, quick to respond and always determined to find out a solution.

Freight club is the most seamless LTL Freight Shipping app we have used. I am very thankful I found these guys and didnt have to recreate every order manually through some freight forwarder everytime I need to ship an order.

1/5/2024 - Update: Following my 12/15/23, Manager, Chris Mammen reached out to get a better understanding of what was occurring with my account, Chris really listened to understand and help and not simply site, "business policies" and toss me away, he identified the root cause, kept open and frequent communication and stated he's working internally for future improvements, with the type of customer service being provided to us, Clients, and the processes that lead us here to begin with. My original rating was a 1 star, I have updated this to 3 stars, solely on Chris's efforts. Chris, as an individual, gets 5 stars, he's a good human being. 12/15/23 - Update: This company assigned Jason Wu to assist me, I spoke with him twice, his approach was simply to advice of Freight Clubs policies, why my disputes were not their fault, request that I take down my negative reviews because in his words “it’s not fair” offer a $200 “good faith” shipping credit. When I did not JUMP at the “good faith” offer, he threatened to remove it. Freight Club is this the Senior Management style you’ve trained your associates to have? The integration with Shopify was easy enough, thereafter, I do not recommend. The customer service are not advocates for the seller, they side with the carrier on any/all issues. They are slow following up with carriers that have delays in shipment pickup and delivery. As a seller, you'll end up doing all of the leg work including follow-up to resolve issues and for the amount being charged by the shipments, their service needs a complete overhaul. Use a different LTL service. When disputing overage charges, they debit unauthorized charges while your cases are in dispute. This company is trash.

Zero customer support. A carrier charged me almost $1,000 in overages. Freight Club can’t seem to explain exactly why I was charged this and doesn’t seem to have any well procedures for handling overages/refunds. To make matters worse, Freight Club takes days to respond to each email, then a different person responds to each message (and clearly doesn’t read the full message history), and will not provide support by phone.