FreightClub | Ship LTL&Parcel
Freight Club: LTL, Parcel & Freight Shipping Solutions
Rating
4.5
feedback
21
chart
#2,216
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
5%
-
Less than a month
19%
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Less than a year
48%
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More than a year
24%
Reviews Summary
The reviews for the Freight Club Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include dedicated account managers providing assistance, easy integration with Shopify, and cost-effective shipping solutions. Users appreciate the customer service provided by specific individuals like Chris and Isaac. However, negative themes include issues with billing practices, lack of responsiveness from customer support, unexpected charges, slow response times to emails, and difficulties in resolving disputes. Some users also mentioned challenges with the app not working properly or causing time wastage.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 12, 2025
Our experience with Freight Club has been nothing short of excellent. From day one, their team has been responsive, proactive, and easy to work with. Any time we’ve had a question or needed support, they’ve handled it quickly and professionally. They’ve made the shipping side of our operations far more efficient, and we genuinely value the relationship we’ve built with them.
May 9, 2025
Very easy to use and sync with Shopify! Support is great as well, quick to respond and always determined to find out a solution.
May 7, 2025
Freight club is the most seamless LTL Freight Shipping app we have used. I am very thankful I found these guys and didnt have to recreate every order manually through some freight forwarder everytime I need to ship an order.
March 14, 2024
User BEWARE! This company has shady billing practices and will bill you for additional fees afterwards that are not true the one they use all the time is limited access, which should be illegal to charge because we have 10 loading docs with trucks coming in and out daily and they have tried to charge this multiple time and when you try to dispute this with overages you get the runaround for months (yes months) which they are hoping you will give up but some of these charges are $100 -$300 which will add up and that I feel is their shady tactics, if you also get this please email it to your attorney general so hopfully enough of us can get this and stop them from this bad practice
Thank you for your feedback. We take your concerns seriously and are committed to providing transparent and fair billing to all our customers. Your case has been escalated, and our Senior Management team will contact you to address your concerns and work toward a resolution. Thank you for your understanding and patience. The Freight Club Team
Jan. 9, 2024
UPDATE 1/9/24: I'm amending my review to 4 stars (up from 3) because my account manager reached out to (1) help me fix some settings in my account portal which should fix the issues of notifications no longer going out to customers, and (2) offer me 90 days to grow to meet their shipping minimums. While I can't give 5 stars because of some of the surprise bills and tracking/tech issues, overall, I'm happy with the service and would like to remain on it. OG REVIEW: It was good, but we've had issues with them changing the rates after the shipment a couple of times. There's no recourse - they just charge your bill. Now, it's not syncing with Shopify anymore so there's no shipping confirmation emails going out, despite it appearing to be set up properly and nothing changing. The customer service person is helpful, and I really like her, but I'm going to be getting kicked off their platform in mid-January since we are just building our business and don't ship enough per month on LTL. So, now it's time to find another carrier I can work with directly.
Thank you for your feedback. We're sorry to hear about the issues you've encountered with rate changes and syncing with Shopify. Our team takes these concerns seriously and will reach out to you directly to discuss your specific concerns and find a resolution. We appreciate your assistance in helping us address this matter. The Freight Club Team
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