FreightClub | Ship LTL&Parcel
Freight Club, a Shopify App for LTL Freight Shipping, has received a mix of positive and negative reviews from users. The positive aspects highlighted by users include the app's ease of use, seamless integration with Shopify, great communication from the team, and helpful customer support. Users appreciate the efficiency of the platform in creating shipping profiles and the cost-saving benefits it offers for businesses dealing with large, bulky items. Additionally, specific team members like Chris and Isaac have been praised for their exceptional customer service and efforts in resolving issues. On the other hand, some users have expressed dissatisfaction with Freight Club's customer service, citing slow response times, lack of support for handling overages/refunds, and untrustworthiness. Negative reviews also mention issues with carriers, delays in shipment pickups, and challenges in resolving disputes. Despite the positive features of the app, such as fair pricing and ease of use, the negative experiences with customer service and carrier-related issues have led to concerns and recommendations to explore alternative LTL services.
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Jason, Malcom, and the entire FC team have been incredible. Great communication & their application is ideal, easy to use and syncs perfectly with Shopify.
Our experience with Freight Club has been nothing short of excellent. From day one, their team has been responsive, proactive, and easy to work with. Any time we’ve had a question or needed support, they’ve handled it quickly and professionally. They’ve made the shipping side of our operations far more efficient, and we genuinely value the relationship we’ve built with them.
Very easy to use and sync with Shopify! Support is great as well, quick to respond and always determined to find out a solution.
Freight club is the most seamless LTL Freight Shipping app we have used. I am very thankful I found these guys and didnt have to recreate every order manually through some freight forwarder everytime I need to ship an order.
User BEWARE! This company has shady billing practices and will bill you for additional fees afterwards that are not true the one they use all the time is limited access, which should be illegal to charge because we have 10 loading docs with trucks coming in and out daily and they have tried to charge this multiple time and when you try to dispute this with overages you get the runaround for months (yes months) which they are hoping you will give up but some of these charges are $100 -$300 which will add up and that I feel is their shady tactics, if you also get this please email it to your attorney general so hopfully enough of us can get this and stop them from this bad practice
Thank you for your feedback. We take your concerns seriously and are committed to providing transparent and fair billing to all our customers. Your case has been escalated, and our Senior Management team will contact you to address your concerns and work toward a resolution. Thank you for your understanding and patience. The Freight Club Team
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