Freight Club
The all-in-one shipping platform for retailers of all sizes.
Rating
3.5
feedback
18
chart
#3,019
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Jan. 9, 2024
UPDATE 1/9/24: I'm amending my review to 4 stars (up from 3) because my account manager reached out to (1) help me fix some settings in my account portal which should fix the issues of notifications no longer going out to customers, and (2) offer me 90 days to grow to meet their shipping minimums. While I can't give 5 stars because of some of the surprise bills and tracking/tech issues, overall, I'm happy with the service and would like to remain on it. OG REVIEW: It was good, but we've had issues with them changing the rates after the shipment a couple of times. There's no recourse - they just charge your bill. Now, it's not syncing with Shopify anymore so there's no shipping confirmation emails going out, despite it appearing to be set up properly and nothing changing. The customer service person is helpful, and I really like her, but I'm going to be getting kicked off their platform in mid-January since we are just building our business and don't ship enough per month on LTL. So, now it's time to find another carrier I can work with directly.
Thank you for your feedback. We're sorry to hear about the issues you've encountered with rate changes and syncing with Shopify. Our team takes these concerns seriously and will reach out to you directly to discuss your specific concerns and find a resolution. We appreciate your assistance in helping us address this matter. The Freight Club Team
Nov. 13, 2020
UPDATE: Revised review as Chris took the time to call me and help me navigate the app. DOES NOT WORK. Every time I hit on "get rate" it doesn't take me to the second step. Total waste of time
Thank you for your review and sorry to hear about the issue. More than happy to help! We checked your account on Nov 11th and we see can see that you've received a few quotes through your account after leaving this review. Are you still having trouble quoting at this time? I've tried to reach you by phone and email to offer assistance and I hope we can connect soon. If you're still having trouble, feel free to reach me at [email protected]. Thank you!