Freight Club
The all-in-one shipping platform for retailers of all sizes.
Rating
3.5
feedback
18
chart
#3,019
All reviews
Rating Breakdown
Review RSS Feed
March 14, 2024
User BEWARE! This company has shady billing practices and will bill you for additional fees afterwards that are not true the one they use all the time is limited access, which should be illegal to charge because we have 10 loading docs with trucks coming in and out daily and they have tried to charge this multiple time and when you try to dispute this with overages you get the runaround for months (yes months) which they are hoping you will give up but some of these charges are $100 -$300 which will add up and that I feel is their shady tactics, if you also get this please email it to your attorney general so hopfully enough of us can get this and stop them from this bad practice
Thank you for your feedback. We take your concerns seriously and are committed to providing transparent and fair billing to all our customers. Your case has been escalated, and our Senior Management team will contact you to address your concerns and work toward a resolution. Thank you for your understanding and patience. The Freight Club Team
Dec. 7, 2023
Installed the app and can't get a response from support for almost a week. Would only recommend this app if you like wasting your time.
Thank you for your feedback. At Freight Club, we strive to provide prompt and helpful support to all our customers. Please rest assured that we're actively working to address all outstanding queries as quickly as possible. For standard email inquiries, our response time is typically less than 8 hours, while urgent issues can be addressed immediately via our live chat feature on the Freight Club app. We appreciate your patience and understanding. The Freight Club Team
Dec. 28, 2021
Customer service is horrible. they are untrustworthy and don't stand behind their customers. i will not be using this service any longer. a shipment company damaged and incompletely delivered my items to a customer more than once. i reported this same company a few times and freight club did nothing about it. took over 7 months to lead me on and deny my claim when the shippers admitted responsibility for the damage. I cannot recommend this company until they fix their customer service.
Thank you for your review. We are incredibly sorry that you had a negative experience. I have tried to reach you by phone and email to offer assistance, and I hope we can connect soon. If you did not receive my direct email communication, please reach out to [email protected], and we will be happy to set up a call. Thank you!