Forti Goods review for Freight Club

Jan. 9, 2024

UPDATE 1/9/24: I'm amending my review to 4 stars (up from 3) because my account manager reached out to (1) help me fix some settings in my account portal which should fix the issues of notifications no longer going out to customers, and (2) offer me 90 days to grow to meet their shipping minimums. While I can't give 5 stars because of some of the surprise bills and tracking/tech issues, overall, I'm happy with the service and would like to remain on it. OG REVIEW: It was good, but we've had issues with them changing the rates after the shipment a couple of times. There's no recourse - they just charge your bill. Now, it's not syncing with Shopify anymore so there's no shipping confirmation emails going out, despite it appearing to be set up properly and nothing changing. The customer service person is helpful, and I really like her, but I'm going to be getting kicked off their platform in mid-January since we are just building our business and don't ship enough per month on LTL. So, now it's time to find another carrier I can work with directly.