ClickShip | Shipping Platform
Discounted Shipping Rates for parcel and LTL Services
Rating
4.5
feedback
157
chart
#671
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
10%
-
Less than a year
48%
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More than a year
40%
Reviews Summary
ClickShip/Freightcom has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's ability to provide lower shipping rates, ease of use, efficient customer service, and helpful account managers like Hasan, Mawiz, and Monti. Users appreciate the seamless integration with Shopify, the ability to track shipments, and the cost-saving benefits. On the other hand, negative reviews mention issues with overbilling, delayed claims processing, and challenges with customer support. Some users have experienced difficulties with lost packages, auto-billing overages, and disputes over extra charges. Despite these challenges, the majority of users have found ClickShip to be a valuable tool for managing their shipping needs.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
You can only add live rates to your site with the $517/month advanced shopify plan. I get a cheaper UPS rate through Shopify than Click Ship, so not sure what the advantage is? I think I will be uninstalling this app, and just using the UPS labels that are already available through Shopify
Nov. 4, 2024
ClickShip seems like it is still in the infancy stages at least where any claims are involved. We had an e-bike ship to a customer and show up as if it had flown from across the globe. The box was completely mangled and attempted to have been taped back together but the damage had already been done by that time. The main problem is, ClickShip's "insurance coverage" they claim to have has still been "assessing the claim" 4 months later. We have seen zero coverage paid to us as of yet and it is just a back and forth game they have been playing with us. This is not something that would ever occur when dealing directly with the courier companies themselves ie. UPS, Canpar, etc. Also, as noted by other users, Clickship will auto-bill your credit card on file for overages (most of which we noticed had outlandish adjusted dimensions and weights). They do email you an adjustment invoice, but it is not noted as such and easily missed in order to dispute. Another issue that is not dealt with in any sort of organized fashion. We are still waiting to see if ClickShip will prove us wrong but hasn't happened yet and we had to put a hold on this service. Update as of Nov 4/24: Clickship who operates under "Freightcom" has recognized on several occasions that they have received the compensation from the carrier due to us for the damges to our product however now are also waiting on "funds from their own Insurance" before they can release our monies owing to our company. Please let me know how much longer you expect this to entail Clickship?
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with the shipment. After reviewing your case, it appears that the shipment was underinsured, which has caused delays in the settlement process with the insurance company. Specifically, the value on the cost invoice provided is more than double the insured value. Our claims team is actively working on your behalf to recover the settlement for you. However, to move forward, we require a cost invoice that matches the insured value to proceed with the insurance company. As per your recent conversation with our claims team today, we are currently awaiting this updated invoice in order to continue the process. We understand how frustrating this situation is and we are committed to advocating for you wherever possible. Unfortunately, the discrepancies in the claim have led to delays that are beyond our immediate control. We appreciate your patience and understanding while we work through this matter.
Aug. 7, 2024
ClickShip contacted us with promises that seemed too good to be true, the greatest of which being lower shipping rates. We believed we were already paying reasonably low prices for shipping, but we were wrong! ClickShip has been easy to use and almost always comes in cheaper than with the shipping platforms we were using before - sometimes 30, 40% less. And when a package is damaged and we have to file a claim, they take care of it! I can't tell you how many hours we were spending previously on the phone with shipping companies trying to claw back any bit of compensation for lost or damaged shipments, but I just got word back on the first ClickShip claim we've had to make that it's dealt with and a cheque is on its way for the damaged items. To top it all off, ClickShip's customer service is impeccable. Our rep, Hasan, is always helpful and quick to reply. He and his team made setup very easy and quick, and we haven't been disappointed yet. Deleted our other shipping integrations after thoroughly testing ClickShip and finding no issues. Could not give a higher recommendation for anyone looking to save money on business shipping costs.
July 19, 2024
We have been using clickship for almost a year now, and it has been a game-changer for our shipping needs. Whether it's shipping within Canada or to destinations worldwide like GB, the EU, AU, JP, or the Middle East, clickship has allowed us to quickly and accurately get freight shipping rates. Our account manager, Hasan Panju, is exceptional. Hasan's support is simply the best. The platform is user-friendly, making it easy to book shipments and track them. You can't find better rates anywhere! We do a lot of shipping and ship worldwide, and the money savings are unbelievable. I highly recommend clickship for all your shipping needs!
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