Upselly: Bundles, BOGO & Gifts
The reviews for this Shopify App are mostly positive, highlighting the app's functionality and the excellent support provided by the team. Users appreciate the ease of configuration, customization options, and the positive impact on their sales. The support team is praised for being responsive, helpful, and quick to address any issues or customization requests. However, there are a few negative reviews mentioning issues with the app not working properly, lack of response from support, and difficulties in manual organization of products.
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Wir nutzen die App nun schon einige Monate und sind mit der Funktion zufrieden. Der Support ist sehr freundlich und hilfsbereit, einen Fehler den wir selbst verursacht haben, wurde umgehend wieder behoben. We have been using the app for several months now and are satisfied with the function. The support is very friendly and helpful, a bug that we caused ourselves was fixed immediately.
Hello to our friends from Classic-Moped Thanks for the awesome review. We're glad to hear that you are enjoying Upsell & Cross Sell. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Upsell & Cross Sell Support Team
Do not install this app, I have it and it isn't working, support aren't answering emails and worst of all, I keep turning the app off and it is turning itself back on. Shouldn't be allowed onto the shopify apps page, it's terrible
Hello to our friends from Tiffany Lighting Direct Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Upsell & Cross Sell. I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration of not having proper communication by the team on the issue and for that, I want to apologize. Our team is already working on your issue. They are trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible. At Upsell & Cross Sell, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Upsell & Cross Sell Support Team
Great app and great support team too! Five star... simple to configure and pretty customizable in the design
Great App. It really does work. People see items and buy them our AOV has gone up with this. It is worth it!
We've used this app in the past 3 months and have seen an increase in total orders upsell of 6%. While it's not a significant increase, it seems to be proposing better options/more complimentary than the standard recommended products with no brain. Also, it offers the possibility to manually overwrite suggestions or exclude products that are absolutely needed in some cases. Great app! A keeper!
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