Upselly • Upsell & Addon items for Shopify

Upselly • Upsell & Addon items

UpSelly | Add on & Frequently Bought Together

Rating

4.6

feedback

30

Reviews

chart

#2,289

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    13%
  • Less than a year
    67%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the helpful and responsive support team. Customers appreciate the ease of use, customization options, and the positive impact on their Average Order Value (AOV) and conversions. The app is commended for its functionality in upselling and cross-selling products, as well as for its quick and effective customer service. However, there are a few negative reviews mentioning issues with manual product selection, automatic reactivation of the app, and some minor bugs that need improvement.

Highlights

Responsive and helpful customer support
Ease of use and customization options
Positive impact on AOV and conversions
Functionality in upselling and cross-selling
Issues with manual product selection and minor bugs

Rating Breakdown

  • 5
    87% (26 ratings)
  • 4
    3% (1 ratings)
  • 3
    3% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 25, 2022

Very helpful staff, always go above and beyond when I need assistance. Definitely would recommend them and their apps!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Sand & Bliss Thanks for sharing your review with us and the community. We're thrilled to learn that you were pleased with our support team. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the Upsell & Cross Sell Support Team

5 / 5 Share

April 12, 2022

I encountered some troubles, the technical staff of the APP are very patient to help me solve the problem,thank you very much-Mohit

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from shirtstime Thanks for the awesome review. Mohit is the superstar of our support team and we are elated that he was able to assist you. We’ll make sure we pass your kind words along to Mohit, who we know will be delighted to read your comment. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Upsell & Cross Sell Support Team

5 / 5 Share

April 11, 2022

Ein idealer Support und sofort Hilfe waren ideal für dieses Programm. So kann man alles direkt einsetzen, wie es sein soll.!

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Hallo an unsere Freunde von Dessertbox.de Vielen Dank für die tolle Bewertung. Wir freuen uns zu hören, dass Sie eine positive Erfahrung mit unserer App gemacht haben. Wir wissen Ihr Geschäft wirklich zu schätzen und sind sehr dankbar für das Vertrauen, das Sie uns entgegenbringen. Wir möchten großartigen Kunden wie Ihnen für Ihre großartige Unterstützung danken! Du rockst! Beifall, Pushpesh und das Upsell- und Cross-Sell-Support-Team

5 / 5 Share

Feb. 24, 2022

Wir nutzen die App nun schon einige Monate und sind mit der Funktion zufrieden. Der Support ist sehr freundlich und hilfsbereit, einen Fehler den wir selbst verursacht haben, wurde umgehend wieder behoben. We have been using the app for several months now and are satisfied with the function. The support is very friendly and helpful, a bug that we caused ourselves was fixed immediately.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hello to our friends from Classic-Moped Thanks for the awesome review. We're glad to hear that you are enjoying Upsell & Cross Sell. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the Upsell & Cross Sell Support Team

1 / 5 Share

Feb. 5, 2022

Do not install this app, I have it and it isn't working, support aren't answering emails and worst of all, I keep turning the app off and it is turning itself back on. Shouldn't be allowed onto the shopify apps page, it's terrible

Using app

About 2 years

Total reviews

4

Average rating

3.8

Developer Reply

Hello to our friends from Tiffany Lighting Direct Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Upsell & Cross Sell. I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration of not having proper communication by the team on the issue and for that, I want to apologize. Our team is already working on your issue. They are trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible. At Upsell & Cross Sell, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Upsell & Cross Sell Support Team

All reviews

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