Rating

4.9

feedback

47

Reviews

chart

#1,388

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    2%
  • Less than a month
    13%
  • Less than a year
    43%
  • More than a year
    38%

Reviews Summary

The Freshly app has received overwhelmingly positive reviews from users, with many highlighting its efficiency in tracking expiration dates and managing inventory. Users appreciate the app's automation features, ease of use, and the excellent customer service provided by the Freshly team. The app is praised for its ability to save time and effort in expiration date management, automate critical inventory processes, and provide full visibility of product shelf life to customers. Additionally, users commend the support team for their responsiveness, dedication to solving issues, and willingness to go above and beyond to meet user requirements. However, there are a few users who have mentioned issues with pricing, occasional bugs, and delays in support responses.

Highlights

Efficient expiration date management and inventory tracking
Excellent customer service and support
Automation features and ease of use
Issues with pricing and occasional bugs
Delays in support responses

Rating Breakdown

  • 5
    89% (42 ratings)
  • 4
    6% (3 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 17, 2024

Quick response and professional service. Thank you!

Using app

--

Total reviews

6

Average rating

5.0

Developer Reply

We're glad to hear our team could provide you with a great experience. Thank you so much for your kind words and amazing rating! Your support means a lot to us! 🌟 Happy Holidays! 🎉

5 / 5 Share

Oct. 18, 2024

App molto utile e intuitiva, eccezionale per velocità ed efficienza il servizio clienti

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your amazing feedback! We’re glad you find our app useful and efficient in customer service. We appreciate your support! ❤️

5 / 5 Share

Oct. 12, 2024

In May, my team installed the Freshly App to monitor the expiration dates of products stored in our warehouse. After a long search, we finally found this app and began using it primarily for recording expiration dates of incoming products. However, I repeatedly heard feedback from my staff that the app was not very user-friendly, and tracking product information was somewhat challenging. I hadn’t personally used the app myself, so I wasn’t sure if this feedback was accurate. Last week, I decided to explore the App and was initially set on removing it. After thoroughly exploring its features, instructions, and various options available for customizing our store, I came to a surprising conclusion: this App is perfect for expiration date management. Freshly enables full automation of one of the most critical processes in inventory management, saving us significant time and effort. During my personal setup, I had a few questions and reached out to support. Each time, I received responses within two hours. While some responses were brief, with links for further reading, I appreciated the comprehensiveness of the information provided in their resources. After testing all features, I realized I needed additional theme code adjustments, and Freshly support team went above and beyond to accommodate my requirements. For two days, they worked diligently to implement custom adjustments that weren’t initially included in the app’s capabilities, meeting all my expectations by the end. Overall, I am genuinely impressed by Freshly and its support team. Their dedication to customer satisfaction, coupled with the app’s robust functionality, has left me thoroughly satisfied. Thank you so much for the excellent work, Freshly team! You’re fantastic!

Using app

5 months

Total reviews

11

Average rating

4.3

Developer Reply

Thank you for your detailed and thoughtful review! We’re thrilled to hear that Freshly has met your needs for expiration date management and that our support team could assist you effectively. 🌟 Your satisfaction means the world to us! If you need anything else, don’t hesitate to reach out. We appreciate your support! ❤️

5 / 5 Share

Sept. 17, 2024

This app has revolutionised our store and we truly couldn't operate without. It works flawlessly and offers an efficient and effective way of tracking our batches across our warehouse. The team over at freshly go above and beyond in assisting their customers, even when they don't have to. I can't fault them enough

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your amazing feedback! 🌟 We’re so glad to hear that our app has transformed your store and that our team could assist you. We’re always here to help! 🙌

5 / 5 Share

Aug. 29, 2024

Works great for tracking our batches of items.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re delighted to hear that our app is helping you effectively track your batches. We appreciate your support! 🎉

All reviews

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