All reviews

Rating Breakdown

  • 5
    89% (41 ratings)
  • 4
    7% (3 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

Oct. 18, 2024

App molto utile e intuitiva, eccezionale per velocità ed efficienza il servizio clienti

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2024

In May, my team installed the Freshly App to monitor the expiration dates of products stored in our warehouse. After a long search, we finally found this app and began using it primarily for recording expiration dates of incoming products. However, I repeatedly heard feedback from my staff that the app was not very user-friendly, and tracking product information was somewhat challenging. I hadn’t personally used the app myself, so I wasn’t sure if this feedback was accurate. Last week, I decided to explore the App and was initially set on removing it. After thoroughly exploring its features, instructions, and various options available for customizing our store, I came to a surprising conclusion: this App is perfect for expiration date management. Freshly enables full automation of one of the most critical processes in inventory management, saving us significant time and effort. During my personal setup, I had a few questions and reached out to support. Each time, I received responses within two hours. While some responses were brief, with links for further reading, I appreciated the comprehensiveness of the information provided in their resources. After testing all features, I realized I needed additional theme code adjustments, and Freshly support team went above and beyond to accommodate my requirements. For two days, they worked diligently to implement custom adjustments that weren’t initially included in the app’s capabilities, meeting all my expectations by the end. Overall, I am genuinely impressed by Freshly and its support team. Their dedication to customer satisfaction, coupled with the app’s robust functionality, has left me thoroughly satisfied. Thank you so much for the excellent work, Freshly team! You’re fantastic!

Using app

--

Total reviews

11

Average rating

4.3

Developer Reply

Thank you for your detailed and thoughtful review! We’re thrilled to hear that Freshly has met your needs for expiration date management and that our support team could assist you effectively. 🌟 Your satisfaction means the world to us! If you need anything else, don’t hesitate to reach out. We appreciate your support! ❤️

5 / 5 Share

Sept. 17, 2024

This app has revolutionised our store and we truly couldn't operate without. It works flawlessly and offers an efficient and effective way of tracking our batches across our warehouse. The team over at freshly go above and beyond in assisting their customers, even when they don't have to. I can't fault them enough

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your amazing feedback! 🌟 We’re so glad to hear that our app has transformed your store and that our team could assist you. We’re always here to help! 🙌

5 / 5 Share

Aug. 29, 2024

Works great for tracking our batches of items.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re delighted to hear that our app is helping you effectively track your batches. We appreciate your support! 🎉

5 / 5 Share

Aug. 9, 2024

The app is great. Very easy to use and eliminates manually tracking multiple expiration dates. Customer service is amazing. I was having trouble with integrating expiration dates to my store and they went in and set it all up for me.

Store

Teadog

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

So happy to hear that you've been able to eliminate manual tracking! Thanks for working with our team 🤗

5 / 5 Share

July 22, 2024

Excellent app with amazing tech support. No longer need to worry about whether stock is getting short-dated as Freshly automates it all for us. Our customers have full visibility of the shelf life of the product they're buying (although you can choose not to display it too), and we have full traceability. Also helps us to comply with VMD regulations for animal medicines. Highly recommended if you have perishable products.

Using app

About 2 years

Total reviews

4

Average rating

4.0

Developer Reply

Thanks for sharing your use case with us! Your review made our day 🌷

5 / 5 Share

June 21, 2024

Great app

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a 5-star review! 🤩

5 / 5 Share

April 4, 2024

I've been using Freshly on a store with specific inventory tracking needs as part of a strict food safety program. It's worked wonderfully the whole time and there are surprisingly very few other options for this app/service. Additionally, some of the other options are way overpriced. Recently, a new Shopify feature allowed me to remove a complicated system I had in place for specific warehouse fulfillment/inventory based on shipping location of the order, and the new strategy caused a communication error between Shopify and Freshly data. The support team at Freshly was quick to respond to my request and helped me implement a system that meets all my needs perfectly. I appreciate the product and the service and strongly recommend Freshly to those looking for managing inventory and lot/batch data easily. I also recommend that anyone who uses Freshly get comfortable importing and export batch data. Thank you Cherry and the rest of the support team that helped!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your detailed review. Feeling lucky to be working with businesses like yours. ⭐️

5 / 5 Share

March 14, 2024

Responsive Support. The app didn't work the way we needed it to initialy, but in about a week the support team for freshly had it working for us.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your review!

5 / 5 Share

Feb. 26, 2024

Helpful service, great product!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review 🙌

5 / 5 Share

Oct. 13, 2023

Great support for every request! 5 stars deserved!

Store

EAT B2B

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your review! We'll be sure to pass on your message to our support team. 😊

5 / 5 Share

July 10, 2023

Though my issue was really bad but with great customer service, attentive and fast response also very nice staff, everything was solved!

Store

VitaRx

Using app

Over 2 years

Developer Reply

Thanks for leaving us a great review and for working with our team to resolve the issue. ✨

5 / 5 Share

June 29, 2023

Really quick and responsive customer service and really good product. It's a good fit for our food manufacturing business.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to write us a review! ✨

5 / 5 Share

June 19, 2023

The outstanding support and professionalism of the support team truly impressed me. They were highly efficient, fast, and ready to provide solutions.

Using app

2 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your fantastic feedback! We’re glad our support team could assist you! Thank you for your support; it means a lot to us! 🌟

5 / 5 Share

May 22, 2023

Customer service has been very responsive in my experience. We have been using the app for almost two years.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We're so grateful that you've been with us for 2 years! 🎉 Thanks for supporting our app and for your review!

5 / 5 Share

May 10, 2023

The Freshly app is good and helpful for displaying live and in-time expiration dates. The best part is that the support team is very nice and helpful, and will make sure to fix any issues that come up with the site or theme. Would recommend to use for stores that have this need!

Using app

4 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for your thoughtful review! 🤗 We'll pass on your message to our amazing support team.

5 / 5 Share

Feb. 19, 2023

The Freshly representative I communicated with was timely and detailed in her response. I was left with no additional questions. All of my needs were met in one online inquiry/exchange. Thanks Camila Sanchez for your assistance.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your review. 😊 We'll pass on your message to Camila!

5 / 5 Share

Jan. 31, 2023

We haven't fully utilised this app yet as the initial setup if you have a lot of products is a big task, counting and recording every single batch and best before date. We are still in that process. However what we have experienced so far is some incredible support, willing to go above and beyond with any issue you may have. We're very impressed so far. Thank you.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your kind review—we'll pass your message to our support team. 🙌 Please let us know if we can help with anything else!

5 / 5 Share

Jan. 18, 2023

Great Customer service- We sell items with Best Before rather than actual expiry dates- they are looking at ways to allow a bit more flexibility for selling post BBE date and further discounts etc. So hopefully that will happen!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your review and for letting others know how you're using Freshly! ✨

5 / 5 Share

Dec. 12, 2022

Since we're selling medical devices, we needed Batch tracking, and Freshly makes batch tracking easy, accurate and efficient. The app also enables showcasing expiration dates in product details page, promotions/ discounts on expiring batches and automatically hiding inventory that is close to expiry. Highly recommended.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your thoughtful review. Wishing you and your store all the success in the new year! 🎉