All reviews

Rating Breakdown

  • 5
    79% (325 ratings)
  • 4
    3% (11 ratings)
  • 3
    3% (11 ratings)
  • 2
    2% (10 ratings)
  • 1
    13% (53 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 20, 2024

I'd highly recommend Fuel to all the newcomers into print-on-demand business. Their customer service is very professional and courteous, Interface is user-friendly and profit margins are the most attractive among competitors.

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2024

Feature rich and yet very easy to use POD app. Highly recommended!

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your glowing review! 🌟 We're delighted to hear that you find Fuel feature-rich and user-friendly. Your recommendation means a lot to us! If you ever need further assistance or have any questions, feel free to reach out to our support team. We're here to help with anything from order fulfillment inquiries to technical troubleshooting or general platform questions. Your satisfaction is our top priority!

5 / 5 Share

March 24, 2024

Fuel exceeded my expectations. My stores mainly sell t-shirts and this app has the best product selection and very competitive pricing. Thank you!

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to hear that Fuel has surpassed your expectations! 🎉 It's wonderful to know that our extensive product selection and competitive pricing have resonated well with your stores. We are planning to add more t-shirts SKUs in the near future. If you have specific preferences or needs in mind, we'd love to hear your recommendations. Our friendly support team is here to assist you every step of the way! Thank you again for your wonderful business 🌟

5 / 5 Share

March 13, 2024

Absolutely amazing experience so far. Very easy to add my designs to products, attractive profit margins and a very helpful customer service.

Using app

20 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your positive feedback with us! 🌟 We're pleased to hear that you've found Fuel's platform easy to use and that it offers good profit margins, along with helpful customer service. Our team is committed to continuously improving our services to better serve our customers. If you have any questions, needs, or recommendations, please don't hesitate to reach out to our support team. We are just minutes away 💪!

5 / 5 Share

March 10, 2024

My store has been using Fuel for over 300 orders now, and, overall, I'm very happy to continue to use them. They are the cheapest and also the fastest fulfillment company I've used, sometimes shipping orders out within 2 business days, which, if you know anything about this industry is really good. While Printful still have better flat mockups than Fuel - Fuel are growing and improving all the time. Their support are friendly and their engineers get the job done if you have some technical issues. Overall, if you are looking to make your apparel store much more profitable than with Printful or Printify - Give Fuel a go, and start banking more profit ;)

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your positive experience with Fuel. Your feedback means a lot to us and serves as a great encouragement to our entire team, from merchant support, to fulfillment, to engineering and product development. We're thrilled to hear that you've found our fulfillment services to be both efficient and cost-effective. Ensuring timely order processing and delivery have been a top priority for us at Fuel, and we're glad to hear that our efforts are resonating with you. Your recognition of our support team's friendliness and our engineers' ability to resolve technical issues promptly is deeply appreciated. Your patience and thoroughness in reporting issues to us are valued greatly. Thanks to your input, our engineering team was able to swiftly identify and resolve the issue. Thank you, thank you and thank you! We've also taken note of your feedback regarding mockups. Your input will be invaluable as we work towards further improvements in this area. Once again, thank you for choosing Fuel for your fulfillment needs, and for your continued support. We're honored to be your trusted partner, and we look forward to serving you even better in the future. <3

5 / 5 Share

March 7, 2024

Fast and friendly service with great products.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Woohoo! What more could we ask for? 😊 Thank you for brightening our day! 🚀✨ Your support means the world to us!

5 / 5 Share

March 6, 2024

Great customer service, beautiful printed shirts, trustworthy

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

We are soooo thrilled to hear you're enjoying our service! 😊 Thanks for the love and trust! 🙌👕

5 / 5 Share

March 1, 2024

Very easy to use with great customization options. Customer service is also prompt and knowledgeable. Outstanding experience so far.

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear NYBoating, We are so delighted to have received your review. Thank you immensely for your kindness and for being such a fantastic customer to work with. Warmest regards, The Fuel Support and Management Team.

5 / 5 Share

Feb. 29, 2024

Great find! They responded to my email almost instantly. Extremely amazing app features and very impressive product range. I hope to use them as my main print partner.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

What a delightful surprise to read your review! 😊 It's truly heartwarming to know that you've found our app features impressive and our product range appealing. We're very excited about the possibility of becoming your main print partner and can't wait to embark on this journey together. Thank You Thank You, and Thank You <3

5 / 5 Share

Feb. 26, 2024

I've been using these guys for years and migrated over to shopify on their recommendation. Love it so far.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! We truly appreciate your open-mindedness and willingness to try out new things and recommendations. :) <3

5 / 5 Share

Feb. 22, 2024

Good service

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank You :) We're all smiles knowing you enjoyed our service

5 / 5 Share

Feb. 15, 2024

Really excited about this new business and Fuel has been the most impressive app so far. I am looking forward to start selling my shirts.

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

We're just as thrilled as you are about your new business venture! It's fantastic to hear that Fuel has left a great impression on you. We can't wait to see your shirts out there in the world. Here's to a successful journey ahead :)

1 / 5 Share

Aug. 29, 2023

They are censoring anything to do with President Trump. No matter if you own and create your own artwork or not. They use AI to knitpick and cancel orders without notifying you. Our company has made them hundreds of thousands of dollars and they just cost us over 400 sales. We are done with Fuel and will be making our own shirts going forward. This is a waste of time app for anyone who is a freedom loving American who knows there should be no censorship in a FREE COUNTRY. Before they say anything, we are Flag and Cross website. We have no issues with standing up for Freedom and letting people know who we are and why we are upset.

Using app

Over 1 year

Total reviews

2

Average rating

2.5

Developer Reply

Dear Flag and Cross, Thank you for your feedback. We want to assure you that our policies are in place to respect intellectual property rights and are not intended to suppress free speech or political expression. It’s important to clarify that, similar to other public figures, President Trump's image, name, campaign taglines, and/or slogans are protected under copyright laws. This means that for anyone to use these elements for monetization and/or commercial purposes, such as selling merchandise, you will first need to obtain a license to use the associated intellectual property. Thank you for your understanding and cooperation. The Fuel POD Team.

5 / 5 Share

Aug. 10, 2023

Offering a competitive base cost for POD, diversity in catalog, they have good CS team also. Therefore, in high-peak season, fulfillment can take more time.

Store

khoabon

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Dear Khoabon, Thank you immensely for your thoughtful feedback! We're thrilled to hear that you appreciate our commitment to providing excellent customer service, a diverse catalog, and competitive pricing. Your kind words mean a lot to us and serve as a testament to the hard work of our team. Regarding your feedback about fulfillment speed during peak seasons, we truly value your input. Over the past year, we've dedicated significant efforts to enhancing our fulfillment performance, particularly during high-demand periods. We're delighted to share that our efforts have yielded positive results. In fact, during Q4, our service level agreement (SLA) saw an improvement of over 10%, with the majority of orders now falling within a 2-3 day SLA. We're continuously striving to ensure that your experience with us exceeds expectations, and your feedback helps us in this endeavor. If there's anything else we can do to further improve your experience, please don't hesitate to let us - support team know. Thank you once again for your valuable feedback and for choosing us as your partner :) <3

1 / 5 Share

July 4, 2023

I had this app installed awhile back. Ran out of blanks and notified me when the order needed urgent fulfillment. Would not recommend, causes more stress than needed.

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Dear Moon of the West, Thanks for your feedback. We’re sorry for the hassle our stock shortages and slow communication caused you. Your words hit home, and we’ve been working hard to do better. This past year, we’ve really buckled down on improving things, focusing particularly on establishing a process that allows us to be more proactive in identifying and alerting about order issues before they escalate to a point where our customers need to reach out to us. In the last six months, we’ve seen real progress. Our team has become more adept at quickly identifying issues, informing our sellers early, and resolving problems swiftly to ensure timely order fulfillment and better communication. We know we dropped the ball, and we’re genuinely sorry. We’re here if you need us or would love to discuss more, Thanks again for pushing us to improve, The Fuel Team

5 / 5 Share

June 29, 2023

The staff at Fuel has been amazing to our team; they get things done, make things right, follow up, and offer advice on things to sell. I couldn't ask for a better POD vendor to work with. I don't understand the negative reviews. I'm happy, my customers are happy. Keep the Fuel tank on full! =)

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Wow, thanks for the glowing review! 🌟 We're thrilled to hear that you've had such a positive experience with us. Keeping that Fuel tank on full and making sure you and your customers are happy is what we're all about! Thanks for your support and trust. Cheers to more success together! 🚀

1 / 5 Share

May 4, 2023

Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE fan, but my loss of customers has been so great because of the way they have handled things and small businesses can't take their delays and censorship. My company can take the nearly $100k that Fuel earned from our sales and give it to a provider who will not censor based on whomever is printing the apparel.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

We regret to hear about your recent experience. Please be informed that any use of images, campaign taglines/slogans, names, or any related materials of political figures for monetization and/or commercial purposes requires written permission from the licensor. This requirement applies even if you have created your own artwork incorporating these elements. The use of such materials is strictly prohibited without express written consent from the licensing party. Furthermore, we email sellers any order cancellations due to intellectual property concerns. We recommend checking your spam folder or verifying that your registered email is up to date to ensure that you receive our notifications. Please understand that our policies are not intended to censor free speech or engage in political discourse. Instead, our aim is to uphold copyright and intellectual property laws. Thank you for your understanding and cooperation. The Fuel POD Team

5 / 5 Share

May 2, 2023

Hỗ trợ nhiệt tình, cần rút ngắn thời gian hoàn thiện đơn hàng và nên xử lý đơn hàng theo tuần tự thời gian order

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Cảm ơn và Fuel team xin ghi nhận góp ý của bạn. Team đã, đang và sẽ luôn tiếp tục cải thiện thời gian hoàn thiện đơn hàng cũng như đẩy nhanh tốc độ xử lý đơn có vấn đề. Fuel team rất hi vọng được tiếp tục phục vụ bạn :)

5 / 5 Share

Feb. 27, 2023

Support rất nhiệt tình, fuel cần cải thiện thêm về thời gian sản xuất và giao hàng nhằm tránh sự chậm trễ đến tay khách hàng!!!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

Many things need to be improved, however still rate 5 stars because this team supports me with all the possible resources. The quality of products is great.

Store

BMGifts

Using app

Over 1 year

Total reviews

3

Average rating

5.0