Fuel: Print on Demand
High-quality custom POD merch, backed by a dedicated team
Rating
4.5
feedback
311
chart
#1,056
All reviews
Rating Breakdown
Review RSS Feed
June 17, 2024
I gave them 2 chances and they cancel orders without telling you leaving upset customers. They lock my account saying my own custom designs are trademark violations. Even though they are clearly not. I have recommended this app to a lot of customers but have now got them all using custom cat which is much better and has MUCH better customer service and USA products. AVOID FUEL!!!
We apologize for any confusion or inconvenience this may have caused. Upon reviewing your account, we identified that the orders in question included images of public political figures. If this was a mistake, please provide us with documentation showing that you have written permission from their representatives or agents to use their images, slogans, or other intellectual property. We’re committed to resolving this issue quickly. Thank you for your cooperation and understanding, The Fuel Team
May 20, 2024
Mug sample was very low quality. Design was not centered. They told me they'll reprint the mug and in the same email stated that the image is copyrighted. the image is a screenshot of a tweet that i have permission to use. Also, if it was copyright flagged, why did you print it the 1st time? You get what you pay for with this supplier. Too many great POD suppliers on the app store to deal with this one. Only good thing with this company is the fast customer service. Horrible print quality. P.S. they have shipped out 3 mugs and 2 of them were low quality. 1 was in good shape.
Aug. 29, 2023
They are censoring anything to do with President Trump. No matter if you own and create your own artwork or not. They use AI to knitpick and cancel orders without notifying you. Our company has made them hundreds of thousands of dollars and they just cost us over 400 sales. We are done with Fuel and will be making our own shirts going forward. This is a waste of time app for anyone who is a freedom loving American who knows there should be no censorship in a FREE COUNTRY. Before they say anything, we are Flag and Cross website. We have no issues with standing up for Freedom and letting people know who we are and why we are upset.
Dear Flag and Cross, Thank you for your feedback. We want to assure you that our policies are in place to respect intellectual property rights and are not intended to suppress free speech or political expression. It’s important to clarify that, similar to other public figures, President Trump's image, name, campaign taglines, and/or slogans are protected under copyright laws. This means that for anyone to use these elements for monetization and/or commercial purposes, such as selling merchandise, you will first need to obtain a license to use the associated intellectual property. Thank you for your understanding and cooperation. The Fuel POD Team.
July 4, 2023
I had this app installed awhile back. Ran out of blanks and notified me when the order needed urgent fulfillment. Would not recommend, causes more stress than needed.
Dear Moon of the West, Thanks for your feedback. We’re sorry for the hassle our stock shortages and slow communication caused you. Your words hit home, and we’ve been working hard to do better. This past year, we’ve really buckled down on improving things, focusing particularly on establishing a process that allows us to be more proactive in identifying and alerting about order issues before they escalate to a point where our customers need to reach out to us. In the last six months, we’ve seen real progress. Our team has become more adept at quickly identifying issues, informing our sellers early, and resolving problems swiftly to ensure timely order fulfillment and better communication. We know we dropped the ball, and we’re genuinely sorry. We’re here if you need us or would love to discuss more, Thanks again for pushing us to improve, The Fuel Team
May 4, 2023
Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE fan, but my loss of customers has been so great because of the way they have handled things and small businesses can't take their delays and censorship. My company can take the nearly $100k that Fuel earned from our sales and give it to a provider who will not censor based on whomever is printing the apparel.
We regret to hear about your recent experience. Please be informed that any use of images, campaign taglines/slogans, names, or any related materials of political figures for monetization and/or commercial purposes requires written permission from the licensor. This requirement applies even if you have created your own artwork incorporating these elements. The use of such materials is strictly prohibited without express written consent from the licensing party. Furthermore, we email sellers any order cancellations due to intellectual property concerns. We recommend checking your spam folder or verifying that your registered email is up to date to ensure that you receive our notifications. Please understand that our policies are not intended to censor free speech or engage in political discourse. Instead, our aim is to uphold copyright and intellectual property laws. Thank you for your understanding and cooperation. The Fuel POD Team
Dec. 9, 2022
The customer service is terrible. They will NOT ship your item within the timeline set on the website. You will have a angry customers. It's not worth the $3 cheaper prices. What a damn nightmare. Customer service was god awful, after I saw that my order didn't ship in 10 days, I asked for a refund. They told me we can refund the shipping fee. So they suggested never sending my order and refunding $5. Amazing. I wish that receive the same level of customer service that they provide. Thank God for credit card dispute process.
March 6, 2023
All 5 Star Review are Fake from INDIA! Fuel is ooShirts with 1655 Complaints on Better Business Bureau this year. They are also Scalable Press and have been reported as a Scam multiple times on Trustpilot and Various other sites. DON'T BELIEVE ME LOOK IT UP!!! Also if you're looking for help with an order please expect copy/paste responses as thats all they do. I'm pretty sure its just one person using different names to copy/paste answers. Good Luck they're complete trash!
Using app
Over 3 years
Total reviews
1
Average rating
1.0
June 6, 2022
This is the WORST POD company you can rely on. They do NOT ship the orders out on time and always have delays. The new orders will ship out sooner than the old ones. Totally unreliable. If you want to have the POD supplier that can rely on this is NOT for you because you'll always have problems with your customers. We had 1000's of orders with them and I won't recommend them.
Hi there Denis. I appreciate your honest feedback. There is an industry shortage of blanks affecting the entire POD industry. However, we've implemented an auto garment swap feature to mitigate late orders. We have been at our average production time, and working to beat that time. - Lyman
June 2, 2022
Update as of june 2022: FUEL POD used to be good, right now, they are atrocious. So many delays with shipping times. They'll give some updates about their shipping times being 3-5 biz days when they fully know its not true. So many other reviews of them being absolutely bad in recent months.
I appreciate your honest feedback and totally hear you. The production times increased to issues securing blanks from our suppliers. However, orders with more available stock are going out within or around our estimated production times. We are taking steps to improve our overall production times. Keep your eyes open for more information in the near future. - Lyman
May 24, 2022
FUEL used to be one of the best POD Providers, but it was USED to!! The issue here is that they became so bad that I wouldn't even suggest them to my worst enemy!! It feels like its a group of people that they didn't have to do something better, got some printers, bought some stock(always everything is out of stock, and what they tell you, when you message them, is that it didn't pass the quality control(which I at this point I am pretty sure that quality team its a myth). They need ADDITIONAL 3-5 days). They became so bad, that they had to delete their Facebook group page (where users could interact) from all the negative comments. DO A FAVOR TO YOURSELF AND STAY AWAY FROM THEM.
Hi there Type Sale, we hear you. We are running into issues obtaining blanks from our suppliers, but working on ways to improve our production times and hope to have this resolved shortly. I totally appreciate your continued patience with us and will make an announcement in the near future. - Lyman
May 23, 2022
Orders over last 2 months have taken 8+ days to ship with at least one order taking 17 days to ship from the payment date. Support is slow and not helpful. My last orders are now at 10+ days post payment and i am being told they are waiting on blanks! Do yourself a favor and go with someone else.
Hello Eric. Thanks for your honest feedback. We are getting more blanks to fulfill our orders. The blank shortage is industry-wide, but we are also taking steps to help improve the situation for all of our sellers. Keep your eyes open for an announcement in the near future. - Lyman
May 17, 2022
A horror story... Just like some comment from this page... they always tell you that your orders are on the verge to be shipped... I wouldn't recommend this company to any serious and long term seller... Two weeks since order date. TWO WEEKS !!!!
I'm sorry to hear you had a poor experience with us, customphonecasestore. We're working on improving our service. Please reach out to our customer service team and we will make it right. We hope to hear from you soon. - Lyman
May 11, 2022
I was tempted by their prices and variety of items they have but I don't recommend this provider. Their inventory is not linked to their actual items so you have to check an inventory list in order to make sure your items will be produced. If it isn't in stock, they won't tell you until a week later. Every time I've asked about a late order they spend days telling me it's on the verge of being shipped; I assume customer service is just told you tell you what you want to hear honestly. There are many better print providers out there, I wouldn't deal with the hassle of Fuel unless you have a very low sales rate and your orders aren't tied to any urgency.
I appreciate your product feedback Sarah, and completely understand the need for this feature and will defiantly consider adding it in the future. However, we do have a website where you can check our inventory. Please reach out to our customer service team and they will be more than happy to share it with you. I want to make selling products as easy as possible for you and all of our sellers. - Lyman
May 24, 2022
Great customer service and very fast response time! I'm happy with all orders from Fuel. I intend on growing my business across my multiple websites with Fuel for years to come! => Update: No respect for customers. Not respecting the Seller. Increase Ship unreasonably. Increase Base cost unreasonably. Austria Long production.. Quality is not good.. Ship is expensive..
I'm sorry to hear about your negative experience with us. Either myself or our Vietnam team will reach out to you. - Lyman
Aug. 20, 2021
The product quality problem could not be solved, and I received many complaints, 1* rating from customers. I will update this review if they fix it.
We're sorry to hear this, ACME Shirt Store. We reached out to you directly to resolve this issue.
Nov. 30, 2022
I've been using this app since March 2020, it was great for the first couple of months but lately, customer service become the worst. They won't help me with my issue with the app even tho Shopify told me it's the devs issue, not Shopify and they started charging 2% for refunds because THEIR payment processor is charging them that fee!!! like are you serious?? we all get charged fees from our payment processors. like how about this app give us discounts because Paypal charges US fees? I wouldn't even complain if the fulfillment times were accurate
We really appreciate your support, Vintage Designs!
May 12, 2021
Worst POD company ever. They will ruin your business. Don't fall for this trap. They are actually ScalablePress (the worst POD company in existence). They just renamed themselves to FUEL since they have zero reputation and they are ashamed of their name "Scalablepress" and their old app had 1 star and was kicked out by the Shopify.
May 12, 2021
You lost my business. Shame on you for deceiving your customers. We all count on you and you have failed to deliver.
May 11, 2021
This is an update of a 5 star review I gave FUEL more than a year ago. I believe that the rating was deserved back than. Sadly, and rather strangely, in the past couple of months FUEL has gone from one of the best POD companies to one of the very worst, in every way. The biggest problem is extremely delayed orders with no explanation and apparently no caring. I still have two that are over a month old and haven't been shipped yet. Customer service used to be exceptional. Now it is almost non-existant. Yes, they usually provide initial responses reasonably quick, but they are mostly canned and of little use if not downright misleading or false. Print quality used to be reasonably good, not many complaints. But from what my buyers have told me over the past two months - the print quality is not at all reliable any more, many complain that they are washed out looking out of the box, and fade more each time they are washed. And I am aware of at least three situations where the wrong shirt was sent. Right image, but not the brand or style that was ordered, the shirt color isn't the same as what was ordered, and of course what was sent was a cheaper product. I could go on with other issues but the causes are unknown so in trying to be fair I won't mention them. I suspect one of the problems is that FUEL is relatively new, and as they grow it seems that they are incapable of handling increased work load. They aren't even issuing refunds like they used to. Come on, more than a month 'in production' and won't cancel or refund? I've been getting rid of all my Fuel listings - recreating and moving them to other POD companies, which at least thus far have been better in every way - surprisingly, even cheaper. I won't mention names because that isn't the purpose of reviewing FUEL, but if you care about your business reputation, you should use someone else. I'm spending many days deleting and recreating elsewhere, but what choice is there?
May 11, 2021
I am having orders for more than 30 days that are IN PRODUCTION. This is unacceptable!!! I do not recommend this app.