FUGU ‑ Every Payment Counts
Fight Fraud, Win Chargebacks, Verify & Accept More Orders
Rating
4.2
feedback
11
chart
#3,569
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
18%
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Less than a year
45%
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More than a year
27%
Reviews Summary
The reviews for the FUGU app are overwhelmingly positive, with users praising its effectiveness in reducing chargebacks and fraudulent transactions. Customers highlight the app's ability to set up rules based on order values and send notifications for additional verification, leading to a significant decrease in fraud cases. The customer service provided by the FUGU team is also highly commended for being responsive and helpful. On the negative side, one user had a frustrating experience with the app setup process and found the app to be basic, lacking robust features for fraud analysis.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 12, 2024
Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!! 99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer for ID SCAN or Card Scan . When customers didn't send it, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
April 25, 2024
Tal delivered outstanding customer service, while FUGU has proven invaluable in minimizing erroneous order rejections and mitigating chargeback risks, thus reducing manual administrative tasks. Effective customer support and streamlined operations are crucial for business success.
March 26, 2024
Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU. I'm personally responsible for level of service provided to our customers. I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved. After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy. I'm committed to making your experience with FUGU a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue. Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you. Best, Amir
March 10, 2024
Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it. Thank you very much.
Dec. 18, 2022
We have recently added Fugu app to our store; great support and technical team whom helped us every step of the way in setting up their service, even going beyond what is expected of them to make it work for us.
Thank you for your kind review. We are happy to see that you are satisfied with our app and most importantly, with our support. We will keep working hard to make you and our other users satisfied. Feel free to reach to out us anytime with anything you might need.
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