FUGU ‑ Every Payment Counts for Shopify

FUGU ‑ Every Payment Counts

Fight Fraud, Win Chargebacks, Verify & Accept More Orders

Developer

Rating

4.2

feedback

11

Reviews

chart

#10,953

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    18%
  • Less than a year
    45%
  • More than a year
    27%

Reviews Summary

The reviews for the FUGU app are overwhelmingly positive, with users praising the app for its effectiveness in reducing chargebacks and fraudulent transactions. Customers highlight the app's ability to set rules based on order values, send notifications for verification, and provide excellent customer service. The support team is commended for going above and beyond to assist users in setting up the app and addressing any concerns. Users appreciate the time and effort saved by automating order verification processes and the seamless integration with Shopify. However, there is one negative review that mentions frustration with the setup process, lack of existing order checks, and basic features compared to other fraud analysis tools.

Highlights

Effective fraud prevention and chargeback reduction
Excellent customer service and support
Automated order verification processes
Seamless integration with Shopify
Frustration with setup process and basic features

Rating Breakdown

  • 5
    91% (10 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    9% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 12, 2024

Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!! 99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer for ID SCAN or Card Scan . When customers didn't send it, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!

Using app

--

Total reviews

31

Average rating

4.8

5 / 5 Share

April 25, 2024

Tal delivered outstanding customer service, while FUGU has proven invaluable in minimizing erroneous order rejections and mitigating chargeback risks, thus reducing manual administrative tasks. Effective customer support and streamlined operations are crucial for business success.

Store

DEVO

Using app

24 days

Total reviews

3

Average rating

5.0

1 / 5 Share

March 26, 2024

Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.

Using app

3 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Laura - Thank you for your feedback, Amir the CEO of FUGU. I'm personally responsible for level of service provided to our customers. I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved. After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy. I'm committed to making your experience with FUGU a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue. Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you. Best, Amir

5 / 5 Share

March 10, 2024

Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it. Thank you very much.

Using app

About 2 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Dec. 18, 2022

We have recently added Fugu app to our store; great support and technical team whom helped us every step of the way in setting up their service, even going beyond what is expected of them to make it work for us.

Using app

12 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your kind review. We are happy to see that you are satisfied with our app and most importantly, with our support. We will keep working hard to make you and our other users satisfied. Feel free to reach to out us anytime with anything you might need.

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more