FUGU ‑ Every Payment Counts
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Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU. I'm personally responsible for level of service provided to our customers. I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved. After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy. I'm committed to making your experience with FUGU a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue. Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you. Best, Amir
We have recently added Fugu app to our store; great support and technical team whom helped us every step of the way in setting up their service, even going beyond what is expected of them to make it work for us.
Thank you for your kind review. We are happy to see that you are satisfied with our app and most importantly, with our support. We will keep working hard to make you and our other users satisfied. Feel free to reach to out us anytime with anything you might need.
FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.
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