FUGU ‑ Every Payment Counts
Fight Fraud, Win Chargebacks, Verify & Accept More Orders
Rating
4.4
feedback
12
chart
#4,257
All reviews
Rating Breakdown
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Sept. 16, 2024
This app has been a game-changer for our e-commerce business. It quickly and accurately flags suspicious orders, helping us reduce fraud risks significantly and not miss any legitimit orders we could have missed. The real-time monitoring feature ensures we stay one step ahead and the service from the FUGU team is simply amazing, and the support team is always responsive and helpful. Highly recommended for anyone looking to safeguard their store from fraud while keeping operations smooth!
May 12, 2024
Before I used that app, I lost A LOT of money on cases in chargebacks and cancelled many high &medium risks orders of based on Shopify analysis. Once I have started to use the app, I haven't lost even 1 case!!! 99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $300 then, the app will send an SMS+Email to the customer for ID SCAN or Card Scan . When customers didn't send it, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
April 25, 2024
Tal delivered outstanding customer service, while FUGU has proven invaluable in minimizing erroneous order rejections and mitigating chargeback risks, thus reducing manual administrative tasks. Effective customer support and streamlined operations are crucial for business success.
March 26, 2024
Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.
Hi Laura - Thank you for your feedback, Amir the CEO of FUGU. I'm personally responsible for level of service provided to our customers. I have discussed your case with our support team, and it is clear that FUGU'S team fell short in providing the timely and efficient service you deserved. After a deep dive with my team to review your account, with a particular focus on the specific 2 orders that you mention in the chat. We were unable to analyze them on FUGU due to Shopify Data Policy. I'm committed to making your experience with FUGU a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I am confident in our ability to secure more orders for you in the future, helping to accept more false declines and boost your revenue. Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you. Best, Amir
March 10, 2024
Customer service answered all my questions. Assistance went above and beyond for me. Highly recommend it. Thank you very much.
Dec. 18, 2022
We have recently added Fugu app to our store; great support and technical team whom helped us every step of the way in setting up their service, even going beyond what is expected of them to make it work for us.
Thank you for your kind review. We are happy to see that you are satisfied with our app and most importantly, with our support. We will keep working hard to make you and our other users satisfied. Feel free to reach to out us anytime with anything you might need.
Oct. 2, 2021
We have been so busy manually verifying orders before shipment, having FUGU working for us freed our logistics staff to actually do their job
Aug. 27, 2021
Highly recommended! Fugu helped me reduce fraudulent transactions to zero! Excellent customer service. Thanks you team.
July 28, 2021
The customer service of the app is really amazing. I downloaded the app and I was confused at first, but they helped me understand everything. I highly recommend!
July 26, 2021
Had so many charge backs in the past and learnt the hard way how to minimize risks. But this is no where an easy job. With this app now I feel more secure with the most applicable system on internet for monitoring and validating payments and recording the required documents. The team behind of this app is super nice, seem confident and capable, ready to support.
May 31, 2021
Before I used that app, I lost A LOT of money on cases in Stripe. Once I have started to use the app, I haven't lost even 1 case!!! 99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $250 then, the app will send an SMS+Email to the customer for signature. When customers didn't signed, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
May 31, 2021
FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.