GO Product Page Gallery + Zoom
Advanced Product Page Gallery App for Shopify
Rating
4.1
feedback
59
chart
#510
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
15%
-
Less than a month
47%
-
Less than a year
22%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify app are mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the app's flexibility, customization options, ease of use, and quick setup. Many users also praise the excellent customer support provided by the app team, particularly mentioning specific team members like Jake. The app is commended for improving product page layouts, enhancing image presentation, and optimizing site performance. Users highlight the app's ability to make product images look professional and increase conversion rates. However, there are negative reviews mentioning issues such as difficulties in canceling subscriptions, unexpected charges, lack of a free option, and theme compatibility issues. Some users also express frustration with the pricing structure and the absence of a free trial despite claims on the app store page.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 22, 2025
The experience with the app is the worst possible. There is no channel to talk to the company. Only an email, which they never respond to.
Thank you for your feedback! According to our records, we responded to all of your emails sent on May 10th, May 21st, and May 22nd—each within 24 hours. However, we haven’t received any replies from you. Our responses were sent to the email address associated with your Shopify account. Were you able to receive them? If not, please feel free to contact me directly at jake@galaxio.io, and I’ll be happy to forward the messages to you.
Feb. 4, 2025
No where to cancel subscription, they claim you must uninstall to stop getting charged. Even after uninstalling they are still charging me.
Thank you for your review! Our app does not currently support a pause-and-build plan. If you no longer need the app, uninstalling it will cancel your subscription, and you can reinstall it anytime if needed. Our app’s pricing plan page includes a "How to Cancel" button, which explains this process and links to Shopify’s Help Center for uninstallation instructions. I can see that you uninstalled the app on January 6th, which was within your billing cycle from December 27, 2024, to January 26, 2025. Because of this, a final $2.99 USD charge was processed. However, as soon as you reached out to us, we issued a refund within 12 hours and responded to your inquiry. If you have any further questions or concerns, feel free to contact me directly at jake@galaxio.io -- I’d be happy to assist! Best, Jake
Jan. 6, 2025
This app is incredibly easy to use and set up. I have no clue how any of these things work normally and I was able to set up a live version on my site in under 5 minutes. I love how customizeable the app is to use. Their support team was also very helpful. I didn't see my website's theme in their list when signing up, so they fixed that as soon as I reached out. 10/10 would recommend!
May 12, 2025
New comment: We had some problems with our pictures caused by other applications and AGAIN the best service possible, the team put several days to fix our problems that wasn’t even caused by this app and still they sorted out everything! A MUST FOR EVERY PROFESSIONAL STORE! TRY AND SEE FOR YOUR SELFS… Thank you again to the team. Old comment: I’ve needed some improvements with the apps zoom function so I contacted the support team and I got the best service on Shopify so far! Very fast response and professional team member behind this app I definitely recommend for every serious business owner out there to use it. Especially if you wanna store and pictures that looks professional. Special thanks to Jake who helped me through the process.
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