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Thank you for your review! Our app does not currently support a pause-and-build plan. If you no longer need the app, uninstalling it will cancel your subscription, and you can reinstall it anytime if needed. Our app’s pricing plan page includes a "How to Cancel" button, which explains this process and links to Shopify’s Help Center for uninstallation instructions. I can see that you uninstalled the app on January 6th, which was within your billing cycle from December 27, 2024, to January 26, 2025. Because of this, a final $2.99 USD charge was processed. However, as soon as you reached out to us, we issued a refund within 12 hours and responded to your inquiry. If you have any further questions or concerns, feel free to contact me directly at [email protected] -- I’d be happy to assist! Best, Jake

Thank you for your feedback, and we’re sorry to hear about your experience. After reviewing your account, we see that you initially installed our app on March 30th with a free trial, and then reinstalled it on September 15th, at which point the $2.99 USD charge was applied after the trial ended. We’ve already reached out via email with steps to resolve this, and we’re eager to assist you further. Please respond to our email, or email us at [email protected], and we’ll do our best to ensure everything is resolved to your satisfaction. Best regards, The Galaxio Team

Thank you for bringing this to our attention, and we apologize for any misunderstanding. We do have a free plan, but it is specifically available for stores on a Shopify Partner/Development plan or a Shopify trial plan. We’ve updated our pricing details to make this clearer. If you have any questions or need further assistance, please reach out to us at [email protected]. We’re always here to help!