All reviews

Rating Breakdown

  • 5
    93% (79 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    6% (5 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 20, 2024

I’ve needed some improvements with the apps zoom function so I contacted the support team and I got the best service on Shopify so far! Very fast response and professional team member behind this app I definitely recommend for every serious business owner out there to use it. Especially if you wanna store and pictures that looks professional. Special thanks to Jake who helped me through the process.

Store

Folkart

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 11, 2024

Overall very nice app and great support. Free assistance to make changes to my theme, definitely recommend!

Store

Ikal

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 2, 2024

Es una excelente aplicación, pero no es lo mejor. Lo mejor es el soporte que tienen. Instalé su otra aplicación Variant Wizard y el acompañamiento es increíble. Te ayudan en todo momento. Hubo un caso en donde el correo me llegó a spam y no sabía que habían dado respuesta y fue tal el esmero por hacer bien su trabajo, que nos escribieron por redes sociales para decirnos que ya se había solucionado el problema que teníamos. Realmente es el mejor soporte técnico que he visto en mis 5 años trabajando con Shopify. Realmente muy recomendados.

Store

Giive

Using app

8 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Sept. 22, 2024

The Galaxio app has been a fantastic addition to my Shopify store! It offers a wide range of features that help optimize my site’s performance and improve customer experience. The speed improvements are noticeable, and it’s super easy to implement without needing any coding skills.

Using app

About 2 months

Total reviews

6

Average rating

5.0

1 / 5 Share

Sept. 15, 2024

It clearly says on the app store page that they offer 14 days trial. However I was still charged, even though I have removed the app within 5 minutes of learning that its not up to the mark and doesn't offer to display selected variants only. We want a refund please!

Using app

17 minutes

Total reviews

9

Average rating

3.6

Developer Reply

Thank you for your feedback, and we’re sorry to hear about your experience. After reviewing your account, we see that you initially installed our app on March 30th with a free trial, and then reinstalled it on September 15th, at which point the $2.99 USD charge was applied after the trial ended. We’ve already reached out via email with steps to resolve this, and we’re eager to assist you further. Please respond to our email, or email us at [email protected], and we’ll do our best to ensure everything is resolved to your satisfaction. Best regards, The Galaxio Team

1 / 5 Share

Aug. 29, 2024

no free option

Store

Begava

Using app

1 minute

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback, and we apologize for any confusion. We do offer a free plan, but it’s specifically available for stores on a Shopify Partner/Development plan or a Shopify trial plan. To clarify this, we’ve updated our pricing plan details accordingly. If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We’re here to help!

5 / 5 Share

Aug. 7, 2024

Great app that made our product page gallery so amazing! Jake has been super responsive and quick for all our support questions. Highly recommended app!

Using app

29 days

Total reviews

1

Average rating

5.0

1 / 5 Share

May 7, 2024

its lame not free

Store

Nowlane

Using app

2 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for bringing this to our attention, and we apologize for any misunderstanding. We do have a free plan, but it is specifically available for stores on a Shopify Partner/Development plan or a Shopify trial plan. We’ve updated our pricing details to make this clearer. If you have any questions or need further assistance, please reach out to us at [email protected]. We’re always here to help!

1 / 5 Share

April 12, 2024

I can't access my products after installed. No customer support

Using app

About 23 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hello, Thank you for sharing your feedback with us! We have checked our records and found that responses were sent to both emails you mentioned. Could you please confirm if you've received them? If not, we invite you to reach out to us directly at [email protected] so we can assist you further. Best regards, The Support Team at Galaxio Inc.

1 / 5 Share

March 30, 2024

Indique l'existence d'un forfait gratuit. Mais n'existe pas au moment de l'installation. On me propose que l'option payante..

Using app

About 23 hours

Total reviews

2

Average rating

2.5

Developer Reply

Merci pour votre avis ! Comme indiqué dans la liste, notre forfait gratuit n'est disponible que si vous bénéficiez d'un essai Shopify ou d'un forfait partenaire. Veuillez nous contacter à [email protected] si vous avez des questions ! ------ Thanks for your review! As shown in the listing, our free plan is only available if you are on a Shopify Trial or Partner Plan. Please reach out to us at [email protected] if you have any questions!

5 / 5 Share

March 11, 2024

A Stellar App. Simple, Intuitive, Excellent Design Options, Practical with Stellar Support. A potential Must-Have App for your Product Page to give Customers a high-level browsing experience.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 6, 2024

Such an improved product image presentation look for our Empire theme! Quick and easy install. Lots of display options.

Using app

23 minutes

Total reviews

9

Average rating

4.6

5 / 5 Share

Feb. 14, 2024

Excelente y fácil uso

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 29, 2024

Excellent, fast support!

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

Absolutely amazing APP. The customer service is amazing too. Super fast and friendly. Highly recommend. 10 stars!

Store

Crupon

Using app

About 7 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 28, 2023

We are currently still in the testing phase and are already particularly impressed by the great support from Jake!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 27, 2023

Easy and very useful app. I needed help for some issues cuz my fault but had a great and quick support.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

its the best app, even if you use premium theme. my conversion rate got so high and the team is super helpful.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 8, 2023

We encountered a problem after installing the app, and for our support request, Jake jumped in immediately and helped to resolve the issue quite fast. We highly recommend this app!

Store

ZLEEK

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 20, 2023

Aplicativo fantástico, ótimo custo-benefício, e simples de configurar. Não tinha integração para meu tema, mas em poucos minutinhos consegui incluir na minha loja graças ao suporte sensacional do app, respondem super rápido e com solicitude explêndida. Atendente Jake Lowe super atencioso. Uso o aplicativo e super recomendo para dar um visual profissional ao seu e-comerce.

Store

midikas

Using app

About 2 months

Total reviews

4

Average rating

5.0