GLC Geolocation & GEO Currency

Hi Kharaz Jewelry Store Admin, Thank you for taking the time to leave us a review. We noticed that you rated your experience , but no additional details were included. We’re always looking for ways to improve our app and service, so we’d truly appreciate it if you could share more about your experience and let us know what we could have done better. We also reviewed our support records and were unable to find any previous support request or communication regarding an issue from your side. If you experienced any problem while using the app, please feel free to reply us at [email protected] with more details. Our team would be happy to assist and work toward a solution for you. Your feedback is very valuable to us, and we genuinely want to make sure you have the best possible experience with our platform. Thank you again, and we look forward to hearing from you. Best regards, Sarah Gelacy Support Team

Dear happybrush store admin, Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration regarding our app’s pricing structure. We would like to clarify that our app offers both Free and Premium plans, and this information is transparently displayed on the Shopify App Store listing before installation. After reviewing your case, our system automatically identified your store as belonging to the Premium plan category. For stores under this category, the Free plan is not available, and the applicable subscription plan is assigned automatically by the system. We completely understand how this may have been unexpected, and we truly appreciate you bringing this concern to our attention. Feedback like yours helps us improve the clarity of our communication and onboarding experience. I hope our explanation is clear and understandable to you. Thank you again for your feedback and understanding. Best regards, Sarah Gelacy Support Team

Hi The Good Statement Store Admin, Thank you for taking the time to leave us a review. We noticed that you rated your experience , but no additional details were included. We’re always looking for ways to improve our app and service, so we’d truly appreciate it if you could share more about your experience and let us know what we could have done better. We also reviewed our support records and were unable to find any previous support request or communication regarding an issue from your side. If you experienced any problem while using the app, please feel free to reply us at [email protected] with more details. Our team would be happy to assist and work toward a solution for you. Your feedback is very valuable to us, and we genuinely want to make sure you have the best possible experience with our platform. Thank you again, and we look forward to hearing from you. Best regards, Sarah Gelacy Support Team

Hi Gearly Store Admin, Thank you for taking the time to leave us a review. We noticed that you rated your experience , but no additional details were included. We’re always looking for ways to improve our app and service, so we’d truly appreciate it if you could share more about your experience and let us know what we could have done better. We also reviewed our support records and were unable to find any previous support request or communication regarding an issue from your side. If you experienced any problem while using the app, please feel free to reply us at [email protected] with more details. Our team would be happy to assist and work toward a solution for you. Your feedback is very valuable to us, and we genuinely want to make sure you have the best possible experience with our platform. Thank you again, and we look forward to hearing from you. Best regards, Sarah Gelacy Support Team

Hi there, We’re really sorry for the frustrating experience you had with Gelacy. We understand how disappointing it is when the setup process feels complicated, especially when the support experience doesn’t feel helpful enough. That’s definitely not the experience we want our users to have. We truly appreciate your honest feedback because it helps us see where we need to improve, both in the app experience and the way we support our merchants. If you’re willing to give Gelacy another try, we’d genuinely love the opportunity to personally help you get everything set up properly and make things easier for you. Thank you again for sharing your experience with us. Sarah